Patricia Wood S.
I got scammed
I got scammed. I won $2000, and tried to cash out $1500 of it. The cashier rejected the payout claiming I went over the betting limit during the promotion. Then took all the money I had won out of my game account and left me with my original $35 deposit. Now, 1st, not all of that money was even won during the promotion. Some was won later. 2nd, during the promotion, you are limited to what games you can play during the use of the coupon. If you try to play a game not covered by the coupon, it tells you, "Error, Game unavailable due to coupon restricions." How are you going to take my money that I WON out of my account? Where is that restriction? Scam....user: patricia663748
Response from Roaring21Jan 30, 2024
Hi Patricia, I am sorry to hear about this experience you had with us, we only want to see our players have a joyful time at Roaring 21. Sadly as per our terms - 'As of fair gaming importance, there is a limit on maximum bet size allowed to be placed during the playthrough of any promotion bonuses (including cashback offers). $10 is the maximum bet amount permitted unless specifically stated otherwise. Betting above $10 during an active playthrough will result in any winnings voided.' With regards to the "Error, Game unavailable due to coupon restrictions." This will mean you are trying to play a game not specified within the coupon. For example if you have a slots only coupon and try to play blackjack, then you will receive that message, as it lets players know they cannot play that game with their current bonus. If you would wish to provide your username within the comments I would be more than happy to review the account and see what has happened here




