Roadrunner FinancialReviews of roadrunnerfinancial.com

Response from Roadrunner FinancialMay 29, 2019

Dear Mr. McMaster, We sincerely apologize for the difficulties you experienced getting set up on our website payment portal. Please be assured your input is very valuable to us and will assist us as we work to enhance our customer experience. We are glad to see that you are now successfully set up on the portal and hope that our no fee website will serve you well. Now that your payment profile is set up you should be able to utilize your mobile device to process no fee payments going forward. If you experience any more issues in the future, please do not hesitate to call our customer service center at 833-288-1367. We want to help and strive to make sure your concerns are addressed immediately. Thank you. Roadrunner Account Service Customer Service

Response from Roadrunner FinancialApr 29, 2019

Hi Atenthoff, We are sorry to hear about your dissatisfaction with our company. We'd like to learn more about your experience. If you wouldn't mind giving us a call at (833) 288-1367 we'd love to discuss your concerns further. In regards to credit reporting, Roadrunner Account Services (RAS) is working to establish the reporting process with the applicable credit bureaus. RAS has submitted a new trade line to one of the applicable credit bureaus and it will appear on the credit reports of our customers in due course based upon that bureau’s internal guidelines, over which we have no control. In the meantime, we are happy to provide a direct credit reference to any third party upon your request and authorization. Please feel free to contact us should you wish us to do so or if you have any questions. We can be reached at (833) 288-1367 or you can email us at [email protected]. Thank you. Roadrunner Account Services