Birgit
We enjoyed our Road Bear RV
We enjoyed our Road Bear RV. We booked a smaller version of what we received and had some white knuckle situations driving around California. The RV had good quality but it was kind of loud while driving. We almost had to yell at each other on the road. Unfortunately I had a problem that the main awning was torn off the second morning. We contacted the road side assitence twice, on the same day it happened and about a week later. We would told to replace the awning. So the rest of our „vacation“ was dealt with finding a company to repair the awning. And worries about if it could be repaired by the end of our trip. Road side assistence made us feel guilty and didn‘t offer help about solving this problem. By the end of our booked RV trip, one part of the awning was in the vehicle, the other part would be sent directly to Road Bear LAX. The LAX Road Bear manager Mr. Mirsaeidi helped us with our concerns and offered us information that our extra insurance we paid for at pick-up covered the awning and that the road side assistence gave us the wrong information. We were very happy that he helped us while returning the RV. It was a heavy burdon on our shoulders most of our trip. We enjoyed our RV trip with our Road Bear RV. We did not enjoy Road Bear‘s road side assistence!
Response from Road Bear RVApr 20, 2026
Thank you for sharing your experience. We’re glad to hear you enjoyed your RV trip overall and that the quality of the RV and support from our LAX team helped leave a positive impression. We also appreciate you taking the time to share your feedback about the driving noise and roadside assistance experience, as comments like yours help us continue improving. We hope to welcome you back for another adventure soon.