Mirko H.
Great RV, friendly staff, service needs work
The RV itself was perfect, and everyone we dealt with was very friendly: the two people who helped us check in, the driver who picked us up and the person at the front desk. The service around it was a bit bumpy, though. Pickup was late, and there was some uncertainty about the gas level and tank volume, which took some back and forth to clear up. The online check-in also wasn’t clear enough: you have to actively book the hotel pickup and drop-off, and that’s easy to miss. Overall, good value for money, but the service processes should improve.
Response from Road Bear RVOct 23, 2026
We are glad you enjoyed your experience with our friendly team and found the vehicle itself to be in perfect condition. We appreciate your constructive feedback regarding the delays during your collection, the confusion surrounding the fuel levels, and the lack of clarity with our digital registration for shuttle transfers. We are actively reviewing these procedures with our staff to streamline our communication and update our online portal to prevent these oversights in the future.


