Road Bear RVReviews of roadbearrv.com

Customer service was great and I would say the overall experience was something we won’t forget but the pricing is not as accurate as listed on their website. Be prepared to pay out the butt for gas, total mileage at the end was about 50 cents per mile, RV parks…etc. We also bought a package that included internet but they do not express that it is not unlimited at all, you get about a days worth and then you have to pay for more throughout your trip through the device app. Just be prepared to pay about 2-3 times the amount that is initially listed when you’re checking out RVs. I also wish they had a way to return vehicles early and get refunded the amount not used (similar to how enterprise works).

We had a great experience with the RV. We were to have WiFi included and they were out and unable to provide us with that service. However did compensate us with propane credit.

Great service and vehicle conditions (clean and ready to go)

Great rental product & experience. The vehicle performed perfectly and we had a blast using it through our trip. I thought the pricing was fair (for the newer, more reliable vehicle and class), and Road Bear was extremely transparent and communicative. I never felt "nickel and dime'd", because they didn't try to hide anything or sneak around - they were clear on cost. The staff were all incredibly helpful and spend a bunch of time getting us set up and confident.

Very friendly and helpful staff, as well as a hassle-free RV return.

John was extremely helpful!

Everything was great

We chose Road Bear because friends and reviews promised it was worth the extra money—after all, you’re supposed to get relatively new RVs in excellent condition. That was absolutely not the case for us, however. We didn't get any duvets, the furnace didn't work, the fridge failed for two weeks and made terrible, extremely loud noises at night, the dump hose had holes in it, the drain valve didn't close properly—meaning all the "sh**" spilled over when we opened the cap... We were traveling with a baby, so these were major issues! The "emergency hotline" kept us on hold for at least 30 minutes, and the help we eventually received was completely useless (we were told to find a repair shop ourselves, buy duvets, buy a space heater and a cooler, etc.). Not that easy in the remote Rockies and I wanted a vacation, not a trip where I had to repair the RV myself! In the end, we had to argue for hours about the refund when returning the RV because the hotline hadn't told us we needed to bring back all the items we’d purchased (duvets, ice packs, cooler, etc.). What we would like to add: if the discussion at the drop off had been more customer oriented and not such an unpleasant and negative unfriendly and almost hostile situation the overall experience had been more positive (these things could likely happen in RVs) and we would have given perhaps 3 or even 4 stars (and turned a blind eye) Bottom line: I absolutely cannot recommend this RV rental company! Save your money or—in my opinion—rent in Canada instead. The Fraserway RVs looked way better; the difference was striking.