RMP FinishesReviews of rmpfinishes.com

Response from RMP FinishesJan 15, 2026

Please accept our sincerest apologies. We’ve recently uncovered a group of older reviews that had not been brought to our attention at the time, and we are concerned to see that your experience with our support and shipping was so frustrating. It is never our intention to make a customer work this hard to resolve a shipping error, especially regarding a leaking package. We clearly missed the mark on both our email response time and our follow-through. Even though some time has passed, we would love the chance to make this right or simply offer a formal resolution if one was never reached. Please contact us directly at [email protected] and mention this review. We want to ensure your situation is handled properly once and for all.

Response from RMP FinishesJan 15, 2026

Thank you for reaching out and sharing the details of your experience. We are truly sorry to hear about the difficulties you faced with your room and the stress this caused your family. We’ve recently been reviewing older feedback that had previously been missed, and we regret that we weren't able to support you more effectively while this was happening. While milk paint is a traditional finish with specific application guidelines for different surfaces, it is clear that in this instance, the result was not what you expected and the process became incredibly frustrating. We sincerely apologize for the lack of clear communication regarding the sealant and for any guidance that didn’t meet your needs at the time. We appreciate that you are still willing to consider our products for wood projects.

Response from RMP FinishesJan 15, 2026

Please accept our sincerest apologies for the frustration this order caused. We recently discovered a group of reviews that had not been brought to our attention at the time, and we are truly sorry that we missed the opportunity to resolve this with you back then. We are a small, dedicated team and we strive to handle every order with care. However, we are also human, and in this instance, we clearly fell short on our communication and response time. We understand that when a delay happens on our end, asking you to take the extra step of visiting the post office feels like an added inconvenience - especially for a one-item order. Our standard process for a mix-up is to provide a pre-paid return label so the product can come back to us at no cost to you, but we realize that your time is valuable and the wait made the situation much worse. We would love the chance to regain the trust you had in us for all those years.

Response from RMP FinishesOct 4, 2023

Hi Anna, sorry to hear you're having issues with your order. Please feel free to reach out to [email protected] and we will help in any way we can. Thanks!!

Response from RMP FinishesJan 15, 2026

Thank you so much for the 5-star review! We recently discovered a batch of older feedback from 2023 that we hadn’t seen previously, and we didn't want your kind words to go unacknowledged. We love hearing that you're a fan of our company! We’re a small team and we do our best to keep things running smoothly, though we know the occasional ordering hiccup can happen. We truly appreciate your patience and your support over the years. We hope you’ve had many successful projects since you posted this, and we look forward to serving you again soon!

Response from RMP FinishesJan 15, 2026

Thank you so much for the feedback! We recently discovered a batch of reviews that we hadn’t seen previously, and we wanted to make sure we shared our appreciation for your kind words. We’re so glad you found the website easy to navigate and the descriptions helpful. Our team works hard to provide those 'how-to' suggestions and clear photos so you can feel confident in your projects. We hope those supplies worked out perfectly for you, and we look forward to seeing you back on the site again soon!

Response from RMP FinishesJan 15, 2026

Thank you so much for this heartfelt review! We recently uncovered a group of older messages that we hadn’t seen at the time, but your words truly resonated with our team. As a small company, we take great pride in being more than just a shop - we want to be a resource. Hearing that our office team was able to provide the education and kindness you needed for your first oil finish is exactly why we do what we do. We are so happy to have you as part of the RMP family and look forward to being here for you and your future projects for years to come!

Response from RMP FinishesJan 15, 2026

Thank you for the 4-star review and for the honest feedback! We recently discovered a batch of older reviews that hadn't been seen at the time, and we wanted to make sure we acknowledged your helpful suggestion. You are absolutely right that mixing milk paint has a bit of a learning curve, and we’re glad you gave the defoamer a try to help smooth things out. We really appreciate the feedback regarding the instructions and the eyedropper.