Lauren
Inaccurate but responsive
Many inaccuracies in measuring that were blamed on me. For example; inability to convert to grams resulting in an added sugar level per serving exceeding that of the entire bottle of product. The lab tested value was not even considered when generating the label. When error was pointed out, all parties involved acknowledged the issue, but claimed it was my fault for not converting my recipe to grams and still required me to furnish accurate conversions in order to solve it.
Response from RL Food Testing Laboratory, Inc.Nov 23, 2023
Lauren, thank you for your honest review of our service. It looks like, in your case, we missed the mark, and for that we deeply apologize. The team is regrouping to figure out what happened so that we use the learning to improve our processes and ensure our high-level of customer service. I am glad we were able to complete your project and look forward to helping you in the future to earn that 5 star review!