RL Food Testing Laboratory, Inc.Reviews of rlfoodtestinglaboratory.com

I reached out to RL Food Testing to ask whether they could help interpret shelf-life testing results once my third-party lab data was complete. Maria initially responded that they could assist in estimating a “best by” date, provided that the appropriate testing was done and an NDA was in place — which I had already reviewed. From the start, I politely stated that I preferred to communicate via email for clarity and documentation. Despite this, Maria called me again anyway and then left a voicemail asking me to call her back — disregarding the communication preference I clearly expressed as a potential client. Shortly after I reiterated my request to continue by email, she abruptly reversed her earlier position and stated the service was now “outside of scope,” without explanation. It felt less like a true scope issue and more like a reaction to not having her preferred communication method followed. As a small food business owner, it was disappointing to feel like my boundaries weren’t respected and that a service offer was withdrawn simply because I wanted to communicate in writing. I’ve since moved forward with a more collaborative and flexible lab, and I’d encourage others — especially small producers — to confirm alignment on communication styles early when considering this lab. Edit: in response to the comment below. I have provided Maria all the information needed and also included “ — or clarify what additional information would be helpful — I’d appreciate your input” in my email but she just immediately dismissed and replied “it’s out of scope”. Also, I clearly requested to communicate by email only, but I continued to receive calls and voicemail messages instead. I understand some people prefer to speak by phone, but as a customer, I expected my preference to be respected — especially for a decision that impacts budget and timing. This added to my overall sense that the experience wasn’t collaborative.

Many inaccuracies in measuring that were blamed on me. For example; inability to convert to grams resulting in an added sugar level per serving exceeding that of the entire bottle of product. The lab tested value was not even considered when generating the label. When error was pointed out, all parties involved acknowledged the issue, but claimed it was my fault for not converting my recipe to grams and still required me to furnish accurate conversions in order to solve it.