R & L CarriersReviews of rlcarriers.com

Constantly changing dates, no information except "We need to reschedule"

This company is a joke. I've been waiting on a package to be delivered for over 3 weeks now and as of tonight I still have not received it. I have called customer service 5 times now and got absolutely nowhere. All they tell me is the current tracking location listed online which I can see myself. No.one can give me any reason for the 3 week delay or tell me when I will be receiving my package. If you are wanting to get a package in a timely manner this is not the company to use. If it was possible to give a negative number of stars I would have done that. I will never use this company to deliver anything. It would be faster to walk your package cross country than to use R&L Carriers.

I had an excellent delivery by Jim and Fred in the Lebanon PA area. The delivery itself was very difficult, but they knew what they were doing and were able to deliver the product without any damage!

Please avoid this company!! These are complaints from Real people and True events that happened to them. Don’t be a victim like us that lost money. You will NOT get paid for lost or damaged items!! This company doesn’t even deserve one star when they damage another person’s merchandise. You are not allowed to look the package over before you sign for it. And once you sign for it, you’re stuck with damaged merchandise. Your signature states in their contract you just signed for a product in good condition. At this point they could care less how much money you lost. The company covers their own ass. This company doesn’t care how many pictures you have of your damaged item. Showing proof of damage from the forks on the fork truck, and they’re the only ones that used a fork truck to move the box. A Legal attorney is looking into the incident, and R & L carrier have not reached out for a resolution. Let me remind you R & L Carrier advertises “World Class Customer Service”! This company is far from having any relationship with a customer. Please don’t be a victim like us. There’s a reason they have an 80% rating on customer complaints.

Driver was to be at shop between 9am and 12. At 1:45 I called R&L was told by Kelly he was running late would be here shortly. Driver never came he called at 6:45 told him he was 7 hours late called me a liar twice. He rudely asked me do you want the delivery or not!! I had to refuse because I was no longer at the shop. Next day when I reported this to the vendor they called R&L were lied to driver says I refused delivery at 2:00 all lies both driver and staff. I will never buy anything shipped by this subpar shipping company. Had to go R&L myself to pick up package that I was charged $180.00 for???

R and L Carriers is by my route to and from work every day. I don't know where they hire their drivers from, but they are the worse drivers I have ever seen. Pull out in front of cars all the time. Drive in the left lane constantly. I would hire Swift before I ever hired R and L.

They called for delivery. I told them I refused the item and would not be there. they showed up several days later and honked for almost an hour in my driveway. Luckily i have a game camera with the simpletons on video. Item is torn up on outside as well.

I ordered something that was very large and heavy. R & L was contracted for the last leg of the delivery because a big truck could not make it up my driveway. A box truck was needed for the job. My driveway is 1/4 mile long, uphill and gravel with a sharp turn. They showed up with a big truck and the driver had a hand cart. I called the company and told them we were specific about a smaller box truck. They said the box truck was not allowed to drive on a gravel driveway. I would suggest you only use this company if you live in town.