R & L CarriersReviews of rlcarriers.com

we are glad to cooperate with R&L (Danville's office), we have same-day pickup, prompt delivery, and affordable rates. Thank you, guys. Hope you can reduce the bureaucracy for our shipments to Canada- actually, a lot of papers needed for that.

This is the absolute worst freight company on the planet. I wish I could give them zero stars. I've taken 3 vacation days to be home for the delivery appointment. No call. No nothing. Their customer service is rude and doesn't give one crap about whether or not anything gets delivered. They finally told me they delivered my shipment to someone else but I shouldn't be mad because they found it. Are you kidding!!! I asked how this happened and they said it was mislableled. I pointed out that the confirmation I got from the vendor was exactly right. They just kept saying it's everybody else's fault. It's not. It's their fault. I asked why no one bothered to call and let me know they lost my freight and all they could say is "we found it". They said since they located it they will go pick it up. They said this like they're doing me a favor!! They said they will let me know when they can come back. I guess I'm staying home for a FOURTH time. Do not ship with them for any reason. They are rude and unreliable and I can assure you they don't care if you get your freight.

Delivered on time, driver even texted quick and was very easy, quick and reliable. The driver delivered on the side of the road. Great guy, good company.

I am extremely disappointed and frustrated with my experience with R&L Carriers. As a small business owner who has invested my savings into my company, I was excited to ship my first out-of-state product to a customer. I chose R&L Carriers, believing them to be a reputable and well-known freight company. The pickup process went smoothly. I helped the driver load my package and I even tipped the driver $20 for their service. My product was carefully packed and palletized, featuring neon stickers that indicated it was a high-claim item and should not be punctured. Unfortunately, my excitement quickly turned to despair when I received a call from my client, who informed me that the package and product had arrived severely damaged. To make matters worse, the driver suggested that my client accept the delivery and request a discount from me due to the damage. I was appalled by this unprofessional approach to handling such a situation. Upon seeing photos of the damaged product, I was devastated. The package had been strapped to the back wall of the truck, and the driver refused to unstrap it so my client could see the other side, which was likely even more damaged. I have filed a claim, but the process may take up to 120 days. As a small business owner with limited inventory and resources, this experience has been a major setback. Not only do I now have less inventory, but I also have to ship a new product to my client and cover the additional shipping costs. To add insult to injury, R&L Carriers added a $339.87 "limited access charge" to my final bill, despite having already paid for liftgate and residential pickup fees. This careless shipping experience with R&L Carriers has significantly impacted my business and my finances. It is disheartening that a company that claims to specialize in shipping could be so negligent with their customers' valuable products. I sincerely hope that my claim will be resolved and that R&L Carriers will be held accountable for their actions. If I could give them a zero-star rating, I would. Shame on you, R&L Carriers, for causing such distress and financial strain on a small business owner who trusted you with their livelihood.

The driver was rude and she wasn't even equipped to unload the crate. The put the item on with a forklift and all she had was a hand truck that wouldn't lift the whole crate. Very poor planning on their part. They even made me sign a waiver that if the driver recked anything "I" would be responsible!

I use several carriers to ship goods to my customers, R&L being one of them. They are the worst. I try to avoid them at all costs and I cringe if my customer requests this company specifically. I’ve had every problem listed in the other negative reviews but what stands out most is their rude and unknowledgeable customer service.

DO NOT USE THIS CARRIER!!! they are not worthy of the one star I have to give to write a review. I thought the Postal service was slow. It took them 4 days to get a shipment 3.5 miles. They could have delivered it faster if they strapped it to a turtle. If you something in the same month you ordered it. Avoid R&L like the plague. They are the worst shipping company ever

Shipment damaged in transit and not tracked properly causing additional delay. Final carrier (BSP Trans) acknowledged received obviously/heavily damaged product from R&L, accepted and delivered anyway. Poor customer concern/service held up project needlessly for several weeks. Avoid.