R & L CarriersReviews of rlcarriers.com

If I could rate them less than one star I would. My transmission was delivered to them on 8/8/2026 and per their tracking the item was via transit from Sacramento to Reno, Nevada. Why in the heck would an item that was supposed to be delivered to West Sacramento by headed to Reno, Nevada! When I called them on 8/11/2026 I was assured the item was not on its way to Reno, but that it was sitting in the back of a trailer truck on their facility and that they would deliver it first in the morning today 8/12/2026. So, as the clock is ticking I wondered why the shop hadn’t contacted me to deliver my vehicle to them for the repair. The shop stated no one had called them or delivered any items to them. So, I call R&L back to ask why they lied about delivering my items and then I was told the item they originally thought was my item on the back of the trailer truck wasn’t my item and that they were currently looking for my 250 pound box. Then an employee said it was lost, so I contacted the shipper as a core fee is coming up and they state R&L told them they are having operational issues and that’s why it’s not being delivered. Just lie after lie after lie. Do Not Ever use this company. Plus their staff is rude, so if you want your blood pressure up, headaches, and to feel absolutely fatigued and stressed out use this company. Update as of 8/18/2026 R&L finally admitted they lost the transmission. They are totally useless. -1000 stars

R&l carrier pulling a double simply had to cut me off to gain that 3 ft of space.

I ordered flooring through R+L Carriers (Norristown), and the entire experience was a shambling disaster from the first text to the moment they hung up on me. Monday I got a text confirming delivery for 7/29 between 10am–2pm. The morning of, the website still showed "order placed" — no update at all — so I called at 8:12am, only to be told the shipment hadn't even arrived yet and delivery would actually be the next day. Great start. Then at 10:34am, out of nowhere, I got an email saying the floors were out for delivery. So which is it? I called to confirm and was told 10am–12pm. Noon came and went. Nothing. I gave them until 2pm — the original window — still nothing. When I called again, now I'm told the driver has "other stops" and would have to loop back, magically pushing my delivery to "before 5pm." A third window, and every one of them a lie. Here's where it gets genuinely absurd. Since the flooring apparently hadn't even been loaded onto a truck, I asked if they could just deliver the next day instead of dragging me along all day. The rep told me no — because "the shipper won't pay for redelivery." Redelivery? Nothing had been delivered in the first place. When I pointed out that this made zero sense, she had no answer, because there isn't one. Then it turned openly hostile. When I mentioned I'd been sitting here four hours based on what their own people told me, she yelled at me that none of it counted because I "hadn't spoken to dispatch." I said whoever I spoke with clearly had some basis for confirming my delivery was out and handing me time windows — and she snapped back, "you didn't speak to dispatch because I'm dispatch." So either the people feeding me delivery times all day were unreliable, or she was dispatch the whole time and simply preferred arguing to doing her job. Either way, that's on R+L. She also cheerfully informed me they require no signature and will dump flooring in the driveway whether or not anyone's home — no protection from weather, theft, or damage. When I asked what happens if it shows up damaged, she barked, "I'm not going to damage your items, I'm done, have a good day ma'am," and hung up on me. And here's the part that actually cost me real money: I had a contractor on standby all day to move the flooring inside the moment it arrived. Because R+L jerked me around window after window and never showed, I had to keep him waiting for hours and ultimately send him home empty-handed — and I still had to pay him for the day. That's $500 out of my pocket, gone, entirely because R+L couldn't hit a single one of the three windows they invented. I will be billing R+L Carriers for that $500, and I expect them to pay it. Let me be clear about what R+L actually delivered: three contradictory delivery windows, a fake excuse about redelivery fees, a dispatcher who yelled at a paying customer and hung up on her, a policy of leaving expensive materials unattended in a driveway with zero accountability, and a $500 hole in my wallet for a contractor who had nothing to do because they never showed. The only thing they managed on time was the attitude. Constantly shifting timelines, nonsense excuses, and a rep with open contempt for the customer. If you have any choice of carrier, choose literally anyone else. Avoid R+L Carriers.

We ordered a marine Fridge on 2 business day shipping and here it is 6 days later and maybe we will get it today!! Meanwhile we are at a Marina waiting and can’t leave. Talking to someone who cares is not an option. They said they lost it and was not concerned to get it on the next truck to us. Maybe it will come today not getting my hopes up.

If I could leave zero stars I would. I hve been scheduled twice by R&L to receive my shipment and blown off both times. They not only let me sit here all day twice, they never even contacted me. I hd to call them. The first time it”didn’t make it onto the truck.” The second time they “ couldn’t find it. Today is the third day I am waiting and we are 2/3 through the day with no shipment, no call, no nothing. If you have any choice hire someone else - anyone else. I don’t know how they stay in business.

For some chaotic reason Musician'sfriend chose to send my order via R&L. BIG MISTAKE. 1st time I have heard of them, let alone experienced their unprofessional, ridiculous service. So, R&L sub contracted out my delivery. My order sat stagnant in Paducah KY for 18 days. Every time I called R&L they would reach out to submit contractor and ensure me my shipment would arrive the following day. THERE WAS NO ACCOUNTABILITY on their part what so ever! DO NOT RECOMMEND

Brad with R+L carriers in Little Rock, AR made the impossible happen for me. He displayed wonderful customer service and followed through with his commitment. Thank you Brad and I will be sending more shipments your way!

Scheduled a delivery. Never showed, never called or texted to reschedule.