RJL Technology Integration provides barcode, mobile computing and RFID solutions and products; along with media, software and infrastructural equipment to complete systems that support business processes. We offer a fresh perspective on how business should be done in regards to barcode and RFID. Companies need strategic partners they can trust to provide the right products and solutions to improve business processes.
RJL Technology Integration (rjltechnologies.com) has 118 customer reviews on Five Star Index, with an average rating of 4.6 out of 5.
Also known as
rjltechnologies.com
Website
rjltechnologies.com
Category
Computers & Phones
Location
Tarrytown, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 29% of reviews.
Latest
Most recent review: November 2024.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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I ordered an envelope feeder on Dec 5 and have yet to receive, however my credit card was charged in my December billing cycle. I've made multiple attempts to contact the company via email, telephone and I've even tweeted them as of today and haven't received a response. The Contact Us options on the site don't appear to be functioning either. I'm almost at my wits end with my only recourse at this point is to dispute the charge --- very frustrated!
Update -- after writing this message I was contacted by a representative from rjl who is attempting to rectify my situation.
CA
Caitlin
Went above and beyond to help us
I worked with Rich, who went above and beyond to help us place and receive our order. He shared personal updates all the way up through the delivery of the order. It was our first time purchasing from RJL Technologies, and he helped us find a protective case for our product which wasn't even offered on their website. He was able to secure the cases from the distributor and provide shipping at a discounted rate. Rich even took the time to share tracking information, while undergoing an evacuation from Hurricane Irma in Florida. We will definitely return to Rich and RJL Technologies for any specialty equipment needs. They offered the best price available for the product we needed and what turned out to be superior customer service. September 2017.
SD
Seth D.
Good stuff
This company is very helpful and responsive to its customers. I had placed an order back in May, the product was unavailable at the time, they checked with the manufacturer multiple times for me so that I would have the tracking information and the delivery date, I have yet to receive the package, it is due to be delivered Friday. But all in all, it was a pleasure working with this company
Edit: received my package today right on time. I would definitely purchase from this suplier again. 10/10
JS
Jason S.
good experience with RJL
I purchased some electronic equipment for my company. RJL filled the order fast and item arrived faster than I thought. They did a fraud verification call to ensure the purchase was legitimate, which I appreciated, and the staff was friendly. I will do business with them again!
KK
Kasra K.
RJL had in stock what no one else had …
RJL had in stock what no one else had in stock. I was in a bind, and they came through for me.
AT
Aleivic T.
EXCELLENT
Excellent website to buy technology products. Fast shipments and always attentive to any doubt or concern of the customers ... thank you. keep in that way
SU
Summer
I bought a laptop from RJL on …
I bought a laptop from RJL on 3.28.2017. Waited too long to have it shipped, so I called to cancel. The person on the phone said that they don't ship to residential addresses and that my order hadn't even been processed. In addition, my order had been flagged for fraud which it was not. If it was "flagged for fraud" why was I not informed and why was my order not immediately canceled and the money immediately returned? Also, I have no idea why it was "flagged for fraud". I hope that if a person actually DOES use a fraudulent card, that the company has the audacity to actually contact the CC or banking company to inform the CC holder. Never will do business again and highly discourage anyone else from using RJL.
Response from RJL Technology IntegrationApr 26, 2017
Hi Summer, thank you for your review. We're responding to clarify for our customers the facts of this situation.
On 03/28/2017, we had received your order, and emailed you the same day stating that we would be happy to fill your order, but only through PayPal. At the time of your order, an authorization was made on your card, but no funds were collected by RJL.
There are numerous reasons why RJL, at times, requires that orders be paid for via PayPal, and paying through PayPal incurs no additional cost to our customers. There are Billions of dollars in E-commerce fraud annually, and all of us, from time to time, have had charges declined or flagged, even if not a fraudulent charge, due to the volatility of Internet commerce. This volatility is experienced not only by RJL, but also by any vendor that sells goods and services online.
Our request that you pay through PayPal was not meant to question your trustworthiness or integrity; as we stated in the email we sent you, "While your order may not be fraudulent, we are unable to fulfill your order utilizing the method of payment used at the time of checkout." The system we have in place has caught hundreds of fraudulent transactions over the years, and catching that fraud is what enables RJL to continue to sell at competitive prices, and provide high quality customer service to our thousands of customers.
We hope this will clear things up, and if you have any follow up questions or concerns, please do not hesitate to contact us.
Thank you again!
MQ
Mark Q.
After 3 weeks of waiting for my product …
After 3 weeks of waiting for my product I decided to e-mail them to see where my item was. I did not receive a response after 2 days. I then called. I was told that my product was in stock but did not ship and he did not know why. What I did get promptly was the invoice and paid it immediately. Very poor service
Response from RJL Technology IntegrationApr 27, 2017
Hi Mark, thank you for your review. We do apologize for the delay in responding, but we were investigating the details.
We received correspondence from you April 3---two weeks after your March 20 order, not three. At the time of your order, the item had not been in stock; it was available to order, but showed "no" next to "STOCK" in the description. In our order confirmation email, we state: "Please take note whether the items you ordered are in stock. If not in stock, lead time, on average, is 1-2 weeks, subject to change, and Ground shipments can take up to 7 business days to deliver once stock becomes available."
On April 3, when you spoke with one of our team members, it was not immediately known why your order hadn't shipped, since the item you had ordered was in stock. We went to work immediately on your order. The item had come into our inventory the evening before; it shipped April 3, and was delivered April 6. Manufacturer lead times are very volatile, and out of RJL's control; hence why we mention "subject to change" in our order confirmation email. Regardless, we do apologize for the frustration you experienced.
Regarding the immediate and prompt invoice, as also stated in our order confirmation email: "Your card is charged at the time of purchase."
We hope this will clear things up, and if you have any follow up questions or concerns, please do not hesitate to contact us; we always appreciate feedback.
Thank you again!
