Riviera Coco Reviews | Read Customer Reviews of rivieracoco.com

Riviera Coco Reviews | Read Customer Reviews of rivieracoco.com

Riviera Coco reviews

85 approved reviews, newest moderated first

Rober E.
Apr 17, 2018
This is pretty much scam company.
This is pretty much scam company.
Response from Riviera CocoAug 2, 2018
Trustpilot is investigating this review to confirm it's reflecting a genuine purchase.
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Sylvia L.
Apr 13, 2018
Good Quality but poor delivery service
The swimsuits are of good quality and fit according to the measurement.It worth pays a little more price for a decent product. Yet i'm not satisfied with tracking code updates. A wrong/missing code was given, i was not able to track the delivery process and it arrived at the door when there was no one home. Also there is no free shipping options to Hong Kong even i purchased USD>100, how unfair i must pay express shipping and S.F. express requires extra fee for home delivery. Again without a correct tracking code, i won't be able to contact the local logistic company to change delivery at the store.
Response from Riviera CocoNov 23, 2018
AWESOME, thank you for your honest feedback, Sylvia :) By the way, we hope you received our Black Friday & Cyber Monday specials... Check your inbox! Enjoy Summer, Talk soon, Riviera Coco
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Emily
Apr 12, 2018
Good Swimsuits
I really like the designs of the bikinis, the shipping was fast i was suprise.
Response from Riviera CocoApr 14, 2018
AWESOME, thank you for your honest feedback, Emily :) Have a great summer! Talk soon, Riviera Coco
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Emma
Apr 9, 2018
Amazing experience
Amazing experience, the shipping time was so fast ( 2 weeks max) and the bikinis are so confy, 100% recommend.
Response from Riviera CocoApr 9, 2018
AWESOME, thank you for your honest feedback, Emma :) Have a great summer! Talk soon, Riviera Coco
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Monica V.
Apr 7, 2018
No returns or refunds
I ordered 2 suits the end of February and they didn’t arrive until middle of March. One suit you could see through the material and the other on showed most of my rear end. I immediately responded to return them and don’t hear back for over 2 weeks and they are telling me I can’t return or get my money back. Worst service and I would not recommend buying from this company
Response from Riviera CocoApr 9, 2018
Hi Monica, thanks for sharing feedback, it's important to improve service for all our fans out there. We see that your address was inaccurate and hopefully Customer Care managed to change it on Feb 18 18:11. Also, you decided to take regular shipping. Note that we deliver in 4-8 days with EXPRESS SHIPPING :) As you can see in our reply on Tuesday 18:37, we always give several options to customers for returns and refunds. This is the store policy, as described in our Support & FAQ page. https://rivieracoco.zendesk.com/hc/en-us As we promised, we can offer you to order another size at a super discount rate, or alternatively to return goods for a refund. Since you submitted your return request, we are providing you the Return Center address. Please note that we can only refund goods upon receiving and inspecting them. Talk soon! Riviera Coco
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Kelly
Apr 2, 2018
Amazing Bikinis
Amazing Bikinis, I bought 2 bikinis they are beautiful and fit me well, the tracking system is lovely and the costumer service is very active!
Response from Riviera CocoApr 9, 2018
AWESOME, thank you for your honest feedback, Kelly :) Have a great summer! Talk soon, Riviera Coco
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Penny
Mar 30, 2018
Disgusting customer care- it has taken…
Disgusting customer care- it has taken over 6 months to try to get a refund and now Paypal is involved. They gave me an address in Canada to return items which were "not collected" and were sent back to me. I then got a 2nd address to return to France. Still no refund. Do not touch this dodgy company
Response from Riviera CocoApr 9, 2018
Hi Penny, thank you for your feedback and improving the service for all our community out there. We take it very seriously. Kindly provide your order number and contact details so we can confirm this review is genuine. As you can see on our store, we guarantee quality and sizing so you are covered. We will sort this out :) Talk soon!
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Sofia
Mar 26, 2018
Amazing Costumer Service And Bikinis
Amazing costumer service and bikinis, they help me to choose my right size bikini and i got ad 5 $Free coupon
Response from Riviera CocoMar 26, 2018
AWESOME, thank you for your honest feedback, Sofia :) Have a great summer! Talk soon, Riviera Coco
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