Riviera CocoReviews of rivieracoco.com

⚠️ SCAM COMPANY – Avoid at All Costs! I ordered a specific dress from Rivacoco, and they sent me a completely different, cheap-looking, strapless dress that has nothing to do with what I ordered. When I contacted them, they kept ignoring my actual complaint and copy-pasting the same generic message about their “return policy,” pretending this was just a matter of size or quality — which it isn’t. They refused to refund me even though I received the wrong item, and instead offered a ridiculous €7.99 “compensation.” That’s insulting! Their service is a total scam — they take no responsibility, don’t follow basic consumer rights, and clearly try to wear customers down so they give up. Save yourself the frustration — do not buy from Rivacoco! You risk receiving random clothes and zero help afterward.

I ordered 3 dresses and they do not fit... sizing is way off... I reached out to them and they will not exchange or let me send back for a refund.

No compren en esta página rivacoco ya que es un fraude. Tienen bloqueados los comentarios en la página de instagram porque todos son negativos. Una vez que hacen el pago, nunca les llega el pedido. Y se limitan a responder por correo, lo siguiente : ``Please wait for me, dear, I'm checking for you. Best CoCo’’ Les puedes enviar 1000 correos y siempre contestarán lo mismo. La página es un FRAUDE

I wouldn't even give 1 star. Worst online order I've ever experienced. Took 2 months to arrive, quality and sizing was awful. Would not order!!! They don't provide returns/refunds.

Estafadores

Terrible experience – avoid ordering! I placed an order for a swimsuit on July 16, choosing standard shipping (8–12 working days). As of today, my order still hasn’t even shipped. When I contacted customer service, I was told the item is out of stock and will be restocked by the end of August — seriously? Who needs a swimsuit at the end of summer? To make things worse, they said there’s no way to cancel the order, even though it hasn’t shipped yet. This is incredibly disappointing and a complete waste of time and money. I do not recommend ordering from this store.

The worst customer service ever. My order was delayed and only received after one month. Quality was poor and they even refused to let me return the item as it doesn’t meet return standards?? Never worn / unused and in original packaging!! And they don’t want to allow me a refund. Pathetic service - would never ever buy from here again. Would like to Lodge a formal complaint because the items were delayed and I don’t want them but they not allowing me to refund them!

I bought a dress in Rivacoco online site and already passed more than 1 month and didn't receive yet. It is not possible to track the product, when I write emails to them , they do not share any expectations regarding delivery times or where the order is from... Terrible service. I only receive one email after the purchase , for one month, no news yet!