Riviera CocoReviews of rivieracoco.com

I have loved buying from Riviera Coco because of the experience of buying quality products with awesome prices! The newproducts launched are always in ahead of fashion seasons. I live in Brazil (Sorocaba) and decided to take express shipping service toreceive my purchase, it is always worth the it. I really enjoy my beach dress and will reorder for sure :)

I've had the worst shopping/customer service experience of my life from this company. I paid for express delivery so that I could get my bikinis in time for my honeymoon. 4-8 days and I often find that most companies deliver ahead of such expectations. Riviera Coco took 10 days so I had left by this point. Apparently no one was in when the parcel was delivered and unlike most companies who will leave a note and then have it given to a collection point RC keep it and then want to charge you to re-deliver. Anyway, I didn't want or need the goods by this point so asked for a refund and I found out just how bad their customer service is. First of all, you have to state a reason on the form with no "other, please state" option so when my reason wasn't on there I had to pick the closest option. When email dialogue started with their customer service representative who is either a robot or completely incompetent (or a number of incompetent people who the company pretend is one person to give the illusion that they have one person to deal with). A significant percentage of the earlier emails seemed to have automated content that it made me feel like said representative has too much on to do a proper job or was a computer who couldn't deal with any request out of the ordinary and asked me to send back the item I never received. A couple of weeks later, I called my bank to claim the money back via my credit card and they suggested I mention that I'd done so as this tends to give companies an incentive to sort things out. Subsequently, said representative then said that the item had been delivered which I thought was odd given that I hadn't asked for a re-delivery, hadn't paid for it and also hadn't signed for anything. I asked for proof of signature. I also checked the tracking detail and realised the first delivery came via my home depot near London to the correct delivery location but the second actually went via Creteil which google informed me was in Paris (N.b. Post response edit - the company still can't see that they still can't see that their subsequent delivery was not even in the right country I.e. Different to the original delivery location of the attempted first delivery!!). I was told it was being forwarded to another team and 'rest assured you'll be notified when they have an update.' I never got my update. Fortunately, my credit card refunded me the money but given just how bad RC have been, I felt the need to leave a review and advise people that if you want to try to get something from this abysmal company, buy on a credit card and do it on express delivery so that you have the ability to track it and get your money back. To the company, I look forward to your response on here and see how you look to lightly blame me for this as you do to your other customers on the other reviews on here. These bad reviews are completely within your control and you need to take responsibility. If your delivery company isn't doing a good job, find a better one! Sort out your customer service! You claim you love your customer and every useless email ended with an insincere 'we love you' - which is irritating when the whole email shows otherwise. You shout about how treat your customer well is so important but your terms and conditions are horrendous and are not customer friendly and it feels like you're trying to catch them out.

I placed an order for two swimsuits back on August 11th and my shipment still has not been received. Now I made the mistake of typing in the wrong zip code, which I take full responsibility for. However, when I tried contacting Riviera Coco Customer Service, they referred me to contact the USPS. Unfortunately, we were affected by a Hurricane in September (Irma) and I was unable to contact USPS in time before the order was shipped back to sender. I contacted them again September 2nd, and by that time the event I purchased the swimsuit for had already passed. I requested a refund and I'm still waiting. I sent another email on October 8th, 12th, 13th, 17th, and today the 23rd. It's now been almost 3 MONTHS since I placed the order and no refund or package. I am highly dissatisfied with the poor communication and service. I would never order from them again. Hopefully my money is refunded soon!!

Terrible customer service...no response. I sent back bathing suit that didn’t fit & no response. I’ve sent 5 emails. I guess I need to take it to next level with my credit card company. What a hassle. Shame on them.

Great products

the bikini was stylish and very well made. Would given a higher score it had gotten a response back for a coupon exchange in a more timely manner.

I ordered a bikini last week Tuesday, I just received my delivery few minutes ago. I just wanted to say thank you!, your customer service is also above and beyond. Can not thank you enough". I will definitely be getting another soon!

All my orders have just been as expected and as advertised, Ive place 2 orders for myself and 1 for my niece. Really cool brand, amazing price/quality ratio... much much better than VS!! Can buy in confidence there, thy offer Paypal Protection. I recommend the Mayorca style :)