Welcome to Ritz Tours.Your perfect vacation at heart.At Ritz Tours, we have been handcrafting escorted vacations for more than 40 years. Wherever you want to explore, we are experts in guided tours that show you the iconic sights of a destination while immersing you in its history and culture.A family-run business with an enduring passion for travel, our tours offer a variety of travel styles. We specialize in everything from escorted group tours through to custom-designed private tours for families, couples and friends, together with special interest journeys for groups of like-minded guests.Our destinations span the globe: jetting you to the world’s unmissable capitals or its most far-flung corners. Soak up the history of great cities like Rome or Paris on one of our tours to Europe. Witness the UNESCO-listed sites of ancient lands such as Egypt or Jordan. Or book one of our luxury tours to laze on a Bali or Maldives white-sand beach or enjoy a guided tour around the wonders of Brazil or the wildlife reserves of Kenya.Family values and personal service Wherever you travel with us, your tour reflects the traditional family values we have honored since our launch in 1980. We treat you as part of our Ritz family: providing personalized service from the start to the end of your vacation. Along with our attention to detail, professional integrity and first-hand knowledge of the destinations we offer, it means you can be confident of exploring and traveling without any stress or worry.Every one of our tours is designed with affordability and comfort in mind, too. As well as flexible booking, our vacations include international flights, luxury hotel accommodation and comprehensive sightseeing itineraries with expert guides—giving you excellent value and enabling you to explore at an unrushed pace. Each also comes with enriching cultural encounters and optional tours, letting you delve deeper into your destination than the average traveler.Whether it’s a thrilling safari
Ritz Tours (ritztours.com) has 284 customer reviews on Five Star Index, with an average rating of 4.4 out of 5.
Also known as
ritztours.com
Website
ritztours.com
Category
Activities & Tours
Location
Alhambra, California
Listed on Five Star Index
2026
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The company replied to 95% of reviews.
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Most recent review: May 2026.
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My experience was very memorable. The tour guide manager was very pleasant and caring. The hotels were great. The tourist spots chosen were excellent and very safe. Bus driver was very kind and helpful. Overall was wonderful and excellent.
Response from Ritz ToursJun 5, 2019
Joy, this review made our day! Thank you so much for taking the time to leave us this amazing review. We are so grateful for your kind words. Thanks for sharing your review with us and the world. We look forward to having you on another one of our tours!
Ritz Tours
LB
LANI BOBON C.
the schedules are too tiring or too busy
the schedules are too tiring or too busy
Response from Ritz ToursJun 5, 2019
Thank you Lani for letting us know about your experience on your trip! We always aim to deliver a great experience, but apologize that the pace of the tour was much faster than expected. We do try to include as much as possible in each day to provide our travelers with the best experience. We will take your valuable feedback and use this information as we continue to improve our services. Once again, thank you for taking the time out to share your experience with us. We do hope to see you on another one of our tours in the future!
SM
SM
Eastern Europe
The tour was 12 day Eastern Europe. I was disappointed because we had to drag our luggages to/from the bus every morning and evening. Unlike on other tours I have been, someone picked up our luggage and all we had to do was put our luggage outside our hotel room door. After walking all day, it was quite tiring! Regarding the optional tours... the tour guide pushed it too much, it did not sound optional! He announced the names or number of folks (multiple times) that did not sign up on the tours and he made it sound like you have no other option but sit on the bus if you don’t sign up on the tour. Found out you can actually purchase a ticket for some tours at a lot less than what Ritz charged like for example, the 1 hr river tour in Prague. 11 vs 20 Euros/pp. Some days some just don’t feel like doing another tour. I can say maybe 2 good meals the most. I see some of us hurry to get the food like it would run out sometimes. In some of the dinners, to refill water is an extra charge. One time, there was only 1 choice of entree on the menu. It so happened that half of the group don’t eat the pork knuckle and ended up eating only mashed potato for dinner. Someone complained and Ritz ended up offering refund for the meal. I actually did not expect that. There is a recommended gratuity for the tour guide, driver and local tour guides. The tour guide strongly emphasized it and IMO, he did not deserve it but I gave the recommended anyway. I have been to several tours and cruises. The driver on the other hand was very good! You can tell he has 25 yrs of experience like he said and he deserved extra tip. The included excursions are good especially the amazing cave in Slovenia, the wonderful waterfalls/lake in Croatia and the castles in Munich and Czechs republic. A lot of walking on uneven and sometimes wet pavements so make sure you have on comfortable walking shoes. Sometimes it’s like walking 5-7 miles a day when you convert the # of steps registered on a pedometer. I especially enjoyed the company of old and new friends, which made this tour extra special for me even though I have been to 4 of the 6 countries we visited just last year 2018. When the tour was introduced to me, I was told that there was an extra $50 discount paying on a certain date with a certain # of people signed up. That didn’t happen! It was brought up on the emails but it didn’t really matter that much.
Response from Ritz ToursJun 6, 2019
Hi,
We are sorry to hear that your experience on your recent Eastern Europe tour did not meet all of your expectations. We always aim to provide an awesome experience; we are disappointed that we have missed the mark this time.
We apologize that you had to transport your luggage yourself, we can understand how that can be frustrating. Not all of our tours provide porter service for our guests; we are sorry that this information was not clearer and we have taken this feedback to better communicate this for future tours.
We are sorry for your experience you had with your tour guide in Europe. His approach in offering and suggesting optional tours, should not feel pushy in any way. Please be assured that we do take this serious and have spoken with our partners in Europe to address this with him and be fixed going forward.
In regards to the pricing of optional tours, we are sorry if this adversely affected your overall experience. We offer the lowest prices provided to us by our local partners and offer them as optional excursions for one to decide if they would like to purchase through us ahead of their departure date.
We sincerely apologize for the cuisine not living up to your expectations. With not having enough food available during meals, we have brought that up with our colleagues to see how we can better provide sufficient portions. Typically, with beverages they provide one complimentary with the meal and additional beverages are at the travelers expense. As far as the pork knuckle dinner in Munich, we apologize for this unfortunate situation. As we have mentioned to others in your group, if we had known about the dietary requirements of the group we would have notified our partners in Europe in order to accommodate this request.
We regret to hear how tipping in certain places was not handled appropriately. Tipping is customary and something we do recommend to show your gratitude towards the service provided. Tipping is not mandatory, but we do ask all of our travelers to keep in mind that tipping, in most of the destinations, is a necessary means to the guide’s/driver’s overall monthly income. We do not ever want to have our travelers feel pressured in any way, so we do allow this choice to be of your own will.
It pleases us to hear that your driver provided great service, and we will pass that along to him and our partners!
We are happy to know that you truly enjoyed the included excursions! We always aim to provide a fulfilling experience, our goal is to pick the best excursions possible during your trip.
We apologize that there was more walking involved than expected. We will take your valuable feedback and use this information as we continue to improve our services.
One of the best features is having the opportunity to strengthen old friendships and to create new ones, so we are excited that this trip allowed you to do that!
Concerning the $50 discount when booking, yes this was an offered promotion for your group, but the requirement for all to receive the discount was for your group to reach a certain number; however this group size was not met. We would have gladly honored our offer had the conditions been met.
Once again, we thank you for taking the time to share your experience. We are sorry that not everything on your trip was as expected, but we do appreciate your feedback and will use it to better our services for future tours.
IK
IRENE K.
Spain and Portugal
We could not have had a better tour guide - Damien was exceptional. Had never traveled with Ritz before, but would recommend them. The price was definitely right!
Response from Ritz ToursMay 16, 2019
Hi Irene,
We are very honored to hear that you had such a positive first experience traveling with us! We'll definitely be sharing your kind words with Damien and hope to see you traveling with us again soon.
Ritz Tours
CL
COLLEEN L.
We Love Jenny!
Jenny Lu was a very caring and attentive tour guide. We love her and hope to travel with her again in the near future.
Response from Ritz ToursMay 16, 2019
Hi Colleen,
Thank you so much for taking the time to let us know how much Jenny impacted your experience! We'll pass the praise along and hope to see you on another tour with us (and maybe Jenny!) soon.
Ritz Tours
JG
JOHN G.
china Tour 2019
The great majority of the tour was outstanding. We had wonderful guides, accommodations and activities. They only disappointment was our hotel room in Hong Kong. We were given a 3rd floor room, looking out at a wall and an alley. We were offered an upgrade, for a price, but we believed we should have received the upgrade as part of our tour package. All other hotel rooms in other locations were superior.
Response from Ritz ToursMay 16, 2019
Hello John,
Thank you for bringing this to our attention. We appreciate all feedback and strive to make your trip comfortable and memorable. We're very pleased that your overall experience was a positive one and hope to travel with you again soon!
Ritz Tours
TZ
THOMAS ZANE M.
Great AAA+++ Trip with Tour Guide Jenny Yu
Hi RT,
Our group chose the YANGTZE ESSENCE 13 DAYS 11N (UPSTREAM) TOUR with Jenny Yu as our main guide.From
the beginning to the end everything went smooth under the
guidance of Jenny Yu. From the accommodations,food,sightseeing,
use of local guides and drivers and did I mention the food,everthing
went great. Jenny Yu our RITZ TOUR guide worked so hard to make
sure everyone in our group felt comfortable and helped us with all
our needs. Jenny would start and end each day with a big smile,
what a gift.
With best regards - Thomas Zane Mullins
Response from Ritz ToursMay 16, 2019
Hi Thomas,
Thank you for this glowing review. We couldn't be happier that you had such a positive experience and hope to see you on another trip with us in the near future!
Ritz Tours
KL
KAREN LORENE N.
The tour guide was excellent
The tour guide was excellent! The hotels were very nice and itinerary was very good. I definitly would travel with you again especially if Damien was the tour guide.
Response from Ritz ToursMay 16, 2019
Hi Karen,
We love to hear that one of our guides made your trip extra special! We'll definitely pass that feedback alone to Damien and we look forward to traveling with you again soon!
Ritz Tours
