Rite AidReviews of riteaid.com

Their customer service agents are a joke. Their customer service agents talk over you argue with you when requesting to speak to a supervisor their supervisor Dodges calls and refuses to take the call. I spoke to One agent who said that she would send a message out to the supervisor the supervisors outright refuse to take the call claiming she's out of the office the agent admitted that she is in the office she just does not want to take my call. These people are lazy and incompetent. The reason for my call initially was because my online profile at Rite aid.com was deleted and I wanted to find out who deleted it so I can be able to get everything put back appropriately and also ask the supervisor to take corrective action unfortunately for me the supervisor refuses to take the calls I don't know why they are allergic to accountability but this is ridiculous. Now I can understand why Rite Aid has been delisted from the NASDAQ it's because of poor customer service like this. Rite Aid you need to do better. Stop hiring incompetence and stop using buzzwords in those ridiculous empathy statements and let's try to focus on getting the task at hand done instead of playing these ridiculous games.

On April 7th, 2024, I purchased Häagen-Dazs Vanilla Bean ice cream with an expiration date of 11/2023 at the 375 Philadelphia Street, Indiana, PA 15701 location. When I reached my destination, I started to eat it and noticed it had an unusual taste and texture. After a few spoonfuls, it tasted off. I checked the expiration date, and it expired on 11/2023. Absolutely disgusting!! Why is the store stocking expired food merchandise? Why isn't the store manager and supervisor ensuring items sold are not expired?! The following afternoon, I returned the item and spoke to the manager about what happened. His reaction was flippant and unemotive. The employee who processed my return showed my empathy. As a paying customer, she made me feel acknowledged about the matter. Selling expired food products is not just disappointing, it's a serious health hazard! The management and employees at the 375 Philadelphia Street Indiana, PA 15701 location need to do better. This whole store should be audited immediately and perishable items checked to make sure all of the items have not expired. This should be done to ensure what happened to me will not happen to another customer.

I had to pick up 3 prescriptions, from RiteAid! I was bloom away, by the care, intense directions, & hands on support given by the pharmacist!! She came out, & explained all 3 meds to me! I especially appreciate ; because my vision is poor!! Thanks!!

The worst don’t answer the phone make you stand in a long line for hours they suck They will never be have the pharmacy mainline was

This is for the pharmacy located at 807 S. 4th St. Hamburg, PA They told me my scripts couldn't be filed for 2 more days. 2 days came & no scripts. I had to call them to see what was going on, there was no effort to communicate on their end. So they say they need more info from my doctor, for a script I had been on & they had filled prior. So they get the info & fill them I go to pick up & I wait while they fill the person's scripts in front of me. They don't move him to the side or anything, but Courtney DOES stand there & talk to him while I wait. Another women actually left because they told her to wait 10 minutes and she was still waiting after being there a long time..I finally get to the counter & I have to wait while they look for my scripts, now mind you they just filled them 20 minutes ago & they can't find them? Then I'm overcharged, even though I gave them the insurance info 2 days before. So COURTNEY tells me to step aside. I tell her I have food in the car, she tells me to go out & wait with my food. So I'm left standing there while they wait on others. So I got angry which after everything I've already delt with b/c of them I think I had every right and she tells me she doesn't get paid enough to deal with people like me. So I tell her again I have food in the car & I'm expected to get it home. (My family was waiting) and she tells me "that's not my problem". I told her, all of this mess is YOUR problem! At that point the pharmacist finally came over & took care of the refund for me. I had only started going there because my scripts were cheaper BUT I immediately went to my old pharmacy & had them transfer my scripts back to them. The terrible experience isn't worth the few dollars I was saving! Their employees are rude & ignorant people who according to Courtney obviously don't get paid enough to deal with people like me!!! Enjoy bankruptcy Rite Aid!!

The store located at 601 East Main Street in Batavia Ny is the worst. I called in a script on Tuesday afternoon and it is still not ready on Thursday at 5:00. You’re lucky if you can get them to even answer the phone. The pharmacist had a thousand excuses as to why they had not filled it yet. The animated system that you use to have your scripts refilled said it would be ready by 7:00 on Tuesday. When I told the pharmacist that the prescription was being filled in NJ and being shipped to WNY. This is not the first time we have dealt with this kind of situation at this Rite Aid. I would give zero stars but that was not an option.

Ordered $60 worth of product online. It never arrived. Sent email and called and said there is nothing they can do as they used door dash for delivery. Worst online shopping experience ever and shocking customer service. Avoid at all costs.

My experience is this the Rite Aid on 284 Connecticut has friendly and professional people whom I've met they're always willing to go further to help you as for the pharmacy there's never enough people there to Aid you the people behind the counter are busy and unable to attend to the customers as they come in I have got calls from Rite Aid about my medicine which sometimes I call to find out exactly what it is my call time always are all long I've called to the front desk and they tell me the pharmacy is open but yet it's hard to contact them