Rite AidReviews of riteaid.com

Turned away for flu shot and Covid booster the Tuesday before a family vacation. Pharmacist said we needed appt. Rite Aid website showed 2 appts available. When questioned, pharmacist said they were not giving immunizations after 6 p.m. due to staff shortages and paperwork requirements for booster regardless of website availability. Went on vacation and now we all have Covid including my 85 yo mother. My husband and I have missed 5 days of work, resulting in lost wages as well. Thanks Charleroi Rite Aid. I would think as health care providers you would make more of an effort to provide care, especially knowing the severity of Covid.

I waited at their drive up window for 15 minutes in Richland, WA while the five people in the pharmacy ignored me. I finally left. I was there at a little after 6:00 PM. The sign on the window said they were open at the window until 8:00 PM on Friday. Decided I don't need to do business with them.

Rite aid pharmacy is a nightmare! I was threatened to have my prescription canceled and to go to another pharmacy after I came in to pick up a refill that was promised to be ready Friday morning. I had to go out of town and was pressed for time, but he said my refill was going to the end of the line and was forced to wait 3 1/2 hours, and he told me if I didn't be quiet and leave he would cancel it and I would have to get a new one from my Dr's office and take it somewhere else!! Then he refused to call my insurance to get a travel override so I had to pay 174.00 in cash. When I reported this to the 800 # I got a call back from the district office saying I could get a customer service refund that day, so I went back to the store and the "manager " on duty refused to give a refund saying I'm not giving you 174.00 in "free " money, then he called me a F-----g scumbag and a liar on the way out. Next day I called the 800 # again, tell another woman from the pharmacy what happened and there was no apology this time, no lip service, just irritated that I was still bothering them and she told me that I would get nothing, and it was just my fault and my problem. I think this company is so used to dis respecting and insulting customers that they believe they can do and say whatever they want with no consequences. NO INTEGRITY whatsoever. Zero customer service, unless it's BAD. It's just insult to injury. I will never return for any reason and am going to share this experience with as many people as I can think of forever.

Rite aid pharmacy in Medford Oregon Waited 25 minutes for booster appointment. Trina Bastion is filling prescriptions and giving boosters because six pharmacists quit. Despite her heavy workload Trina was friendly and professional. I hope you realize her importance and give her a raise. Also, store was dirty

For over 8 months, this store doesn't answer their phone a good 90% of the time. Their other store across town is just as bad not answering phones. Prescriptions that used to take 15 minutes now can take up to 4 hours. Customer service on phone (when they can be reached) and at the counter is full of excuses; the most convenient one for them to us is "we're short staffed". Rite Aid is not trying to pay market wages here. They barely comply with Oregon's minimum wage. I'm moving all eleven (11) prescriptions across town to an independent pharmacy that answers their phone and would love any and all prescription that come their way from disgruntled (and rightly so) customers that have been abused by these national corporations. I look forward to being addressed by name again and greeted with a "good morning"!

They suck!!!!!! pharmacist is cold hearted robot they do not care. Transferred all my prescriptions to CVS

They sell phone cards that are old and cannot be used. Then they do not honor the purchase. They should not sell tracfone products.

Went to the store but they require you to go online to use coupons coz they don't have hard copies anymore. I went online and their website sucks. The items on sale I wanted were not there and when I tried to purchase a few things, it kept changing the number of items. They need a new technology person to seriously fix their website. Also, why make it difficult for buyers to get a discounted price on items. It does not make sense. If you don't want to give a discounted price, then don't do it. If you do it, do it right. No point in making every customer work hard for a coupon/discount. Maybe Rite Aid needs a new marketing person as well. It's so frustrating. I ended up buying from Amazon.