risegardens.comReviews of risegardens.com

You guys are a complete joke I lost track of how long it has taken you to fulfill the multiple orders of blossom plant food that I ordered. You also never updated your site to label the food as out of stock and allowed people to continue to order without any explanation. Your customer service takes days to respond and all you say is it's not our fault sorry.. What a joke.

In early April of this year, 2025, the controller of my three tier Rise II garden failed. Ai this point my garden was a little over two years old. This was the second controller to fail. I contacted Rise customer support and was invoiced for a new controller. A short time later I received an email from Rise saying the controller was on backorder. Seven months later the controller is still on back order. I received a refund and was told I would be notified of any updates. I asked customer support if there was a work around for the controller to get my unit working and the answer was no. I have a unit less than three years old and is not working. At this point Rise is not supporting the Rise II with spare parts and apparently has no intention to do so Buyer beware

Always out of stock, vague answers about when things might be in stock. Still out of stock even after saying it will be in stock in two weeks.

I’ve been emailing and reaching out to support and have had 0 response. Our lights don’t work and we tried getting new lighting replacements but it’s the light control module that is the issue. After chatting with the AI help and having reached out myself to the support email many many times, no one has responded to me and no one has helped me at all. Very disappointing

Never received the strawberries. And got the runaround. It is now October 26th, and I ordered them in July. Emailed customer service a few times, and never received them.

I have had problems from day one. After a couple attempts my first issue was resolved by replacing a damaged part to my garden. But that was the last response I received. More than half of my pods did not grow anything. A few started but fizzled out before producing the cucumbers or beets. The only thing that seems to grow are some of the lettuce and some of the microgreens. Very sad, very disappointed.

Not a great experience. Had a working garden for ~5 months and loved it but then it suddenly stopped working. Reached out to the company (which you can only do by chat or email, very annoying) about the issue but they didn't really listen and just sent me another motor. The unit doesn't work so the motor doesn't work. Reached out again and they sent me another motor. Reached out again and they sent me a new garden that didn't turn on! So many minutes I will not get back in my life. Would not recommend.

My order still has not been fulfilled. It has been 3 or 4 weeks.