risegardens.comReviews of risegardens.com

Ordered on 12/28 and still not shipped yet. No way to call and get someone on the phone for status or to request a refund. Absolutely do not recommend this company. They appear to be scam artists.

Orders are not shipped unless customer service is contacted.

I am still waiting for Siam tomato pods from my original order on October 12, 2025 and never received my order from November 2, 2025. I would love to receive the items I ordered and paid for! Or at least be refunded for the items.

Unable to get a replacement pump for at least 6 months now.

I started out loving my garden, but this has soon turned to frustration. My motor burnt out after expanding to a third level, and I was supposed to get a replacement motor on warranty. After months, I still have not received the motor, and customer support is unresponsive. I essentially now have an expensive shelf.

I have waiting for over 2 months for my order

Never received my order after 3 months on back order. I’ll never order from rise again. Also the hydroponic garden is poorly made. The pump it comes with is way too small and water gets algae and moldy after 2 weeks. None of my plants have made it to harvest. I’ve tried about 15 plants. I do not recommend. Especially for the price.

This has been a truly awful experience, roughly 2 months ago I purchased the garden new. It came to me with two cabinet doors that the woodgrain didn’t match. One of the doors would not shut the magnetic latches were I asked them to send me the entire unit and I would send this one back. They would not do that. They told me that the door doors wouldn’t be delivered for at least two weeks. It’s now been two months. I’ve sent five emails to the support email and still no response whatsoever. Also the metal posts came without threads for the screws. They said they would send me replacements and they never did so. I bought a tap and die set to thread them myself horrible experience I would never buy from this company again.