risegardens.comReviews of risegardens.com

I ordered a three level Rise 3 garden in February for just over $1,500 after tax. When I did not receive any updates on shipping after five weeks, I reached out to customer service. What followed was months of frustration trying to communicate with a combination of canned AI responses and customer service reps who couldn’t keep track of the issue. It reached a point where after several broken promises I requested a refund, which was ignored. Customer service would respond telling me good news, it’s definitely going to ship soon as if I was not asking for a refund and expressing my frustrations. One day the garden just appeared, no update or tracking number received and customer service actively telling me it hadn’t shipped yet but would soon. Worse the garden is damaged and ugly. I specifically chose Rise over its competitors for the aesthetics, and on top of that for the amount of money spent I expect a good experience and a good product. The back panel on the unit is completely ripped off, the front wooden doors are scratched, and I couldn’t get all of the screws into the top shelf because of a bent metal piece. The documentation and registration also wasn’t working. When I reported these issues to customer service, they only addressed the barcode issue. It’s not just the delays, but the horrible management of customers and the frustrating and saddening way customer service tries to exhaust and depress customers instead of providing a good experience. Do NOT purchase this product. Assuming you actually receive it, you are just in for frustration anyway. I am very tired of customer service thanking me for patience they exhausted weeks ago. I just want some compensation for a very expensive product I will need to repair on my own since the company itself is just a cash grab.

I bought the Personal Rise Garden missing  (8) Starter Plant Variety Pack, (1) pH Balance, (1)Thrive, & (1)Sprout so I cannot used it. I made a second order and for 1 Blossom Dry, 1 Sprout Dry and 1 pH Balance and I did not receive any confirmation that it is being prepared or shipped? They do not respond to there support email, no phone number on their website. Too bad because the equipment looks excellent but there services is absolutely awful...

I ordered from Rise Gardens in February and have yet to receive my order or a refund. Rise Gardens never notified me there was going to be a delay and has only participated in explaining the situation after I initiate an email. I was sent a partial order without their Bloom powder and the plants I did get didn't grow well without it. I'm still fighting for a refund fir the remaining items that were suppose to have arrived at the end of April. Poor customer service, poor communication, plants don't produce fruits/vegetables without the grow nutrients they sell and currently Amazon says they are out of stock and won't be returning. Rise Gardens themselves stated they have no idea as to when they will have more. It sounds like Rise Gardens may have had to discontinue the item-wondering why? Possible health risks?

I was billed when I placed my order, but it's months later and I still have not received it due to issues filling the product on your side. There was no communication about this until I emailed you.

I have two unfulfilled orders, one since February, with no response from client service. Some of the seeds I bought never germinated and others don't mature. I'm truly dissapointed.

The equipment worked fine at first, until it didn't. Then parts are not available to replace or repair. Don't bother with their membership - they are constantly short on seeds and supplies so they will delay shipments multiple times. Instead of getting 4 shipments (once every 90 days) in a year, you will only get 3.

Placed my pre-order for new rise loft. Email said it would ship mid-may. It is now June and I have not received an update even after attempting to call(phones are disconnected) and email(0 response).

I placed an initial order with my rise garden back in December and still have not fulfilled my full order 6 months later. I’ve also purchased a few additional items since then and they have not arrived. Customer service is terrible and it’s impossible to reach someone. I love my garden, but I would not recommend it to anybody.