Home indoor smart garden systems for growing your own food.
risegardens.com (risegardens.com) has 285 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Joanne J.
Customer service was able to determine my water sensor was bad and is shipping another.
Response from risegardens.comFeb 5, 2025
Dear Joanne, Thank you for sharing your experience. We're happy our team was able to quickly resolve the issue with your water sensor and send you a replacement. Please don't hesitate to contact us if you need anything else in the future.
Charles S.
I absolutely love my Rise Garden! I have the 3-tier family model, and it's been a fantastic addition to our home. The customer support from Rise Gardens is truly exceptional. Every time I've reached out, they have been incredibly responsive and resolved my issues promptly. Most recently, I contacted them about a part I needed, and even though my system is *four years* outside of warranty, they sent me the parts for free! That level of care and commitment to their customers is rare these days, and it speaks volumes about the company. If you're considering a Rise Garden, I can't recommend them enough—not only for their amazing product but also for their top-notch support.
Response from risegardens.comFeb 5, 2025
Dear Charles, We're so thrilled to hear you're still loving your Rise Garden after four years! We truly appreciate your kind words and are delighted we could help you with the replacement part for your Garden. We're grateful for your continued support and happy growing!
Kristi
Excellent and fast customer service from this company! Willing to help and very polite and friendly too.
Response from risegardens.comFeb 5, 2025
Dear Kristi, We're so glad to hear you had such a positive experience with our customer service! Thank you for the kind words – we really appreciate your feedback. We strive to provide fast, helpful, and friendly service, so your review means a lot to us. We look forward to assisting you again in the future!
Lisa D.
We just purchased our Rise garden and found the instructions to assemble very clear. It did take my husband a couple hours but everything very well constructed. We did have one minor issue with magnetic latch on cabinet and support service was very responsive and sent a new part immediately.
Response from risegardens.comFeb 5, 2025
Dear Lisa, Thanks so much for sharing your feedback – we really appreciate it. We're always working to make things better, so your comments about the magnetic latch are especially helpful. We hope you absolutely love growing with your new garden! Please don't hesitate to reach out to our team if you have any questions or need anything at all. Happy growing!
Steve S.
I had a question about purchasing the extension for my daughter's Rise Garden. I went thru Rise's chat box and the staff worked hard to find an answer - which they did - and now I feel confident I am ordering the correct item - thanks!!
Response from risegardens.comDec 18, 2024
Hello Steve, We are happy to hear that our Customer Support Team was able to help. If there is anything else we can do for you, do not hesitate to reach out!
Nicole C.
Service rapide. J'avais un problème avec la pompe et on m'a répondu rapidement même pendant un week end. Excellent service!
Paul V.
Great customer service. My water pump was failing. I contacted the customer support team and they sent me information on all the things I could do to resolve the issue. When none of them appeared to work, the support team placed an order for me. A new pump is on the way at no cost since my garden is under warranty. I couldn’t ask for better support. We’re enjoying our first harvest and enjoying the experience.
Response from risegardens.comNov 26, 2024
Dear Paul, We're so glad to hear that your Rise Garden is thriving and that you’re enjoying your first harvest! We are happy to hear that our customer support team was able to quickly resolve your pump issue.
Jennifer O.
I’ve had a Rise Garden 2 since May this year and it has been an amazing addition to my gardening. I recently experienced a pump malfunction and web troubleshooting steps were not able to solve the problem. After contacting customer service and explaining steps taken, they immediately sent out a replacement pump for me. Thanks for the prompt attention to help me save my plants!
Response from risegardens.comNov 26, 2024
Dear Jennifer, We understand that a malfunctioning pump can be frustrating, and we apologize for any inconvenience it may have caused. We're glad our team was able to quickly resolve the issue and get you back to gardening!
