risegardens.comReviews of risegardens.com

Terrible customer service. Impossible to communicate with anyone that cares. Have several outstanding orders months old now. Still waiting for a replacement pump after they sent the wrong one. At this point I’m considering just scrapping everything out and going back with Aero Gardens. Their products are on Amazon too.

Loved the garden disappointment thar they are 3 quarters behind on the pre paid monthly shipment s of seeds and nutrients spent thousands over the years . No return emails no nothing Buyer beware !

I have not received two of my orders included in my annual membership. I have emailed used the chat bot several times and have received not word back from the company and am out of product that I need from my unfulfilled orders. Very disappointing.

2 Stars — Buyer Beware The only reason I am giving Rise Gardens 2 stars is because I actually like the equipment itself. The garden system is nice and works well when you have the supplies needed to keep it going. That being said, buyer beware when it comes to purchasing seeds, nutrients, or any long-term supply plan from this company. I purchased both a 12-month plan and a 24-month seed and nutrient plan. As of the date of this review, they are now two calendar quarters behind on shipments. This is not a one-time issue either. I had the same type of problem last year. Every time there seems to be another excuse — reorganizing, moving, delays, or some other reason — but the orders still do not show up. Meanwhile, Rise Gardens continues to sell garden systems online, including units that cost over $1,000, while customers who already paid for seed and nutrient plans are left waiting. The frustrating part is that once they have your money, the customer support and follow-through are extremely disappointing. You should not have to chase a company for supplies that were already paid for, especially when those supplies are necessary to keep the garden alive. In my opinion, the equipment may be decent, but I would not recommend relying on Rise Gardens for seeds, nutrients, subscription plans, or customer support. If you buy the system, be prepared to find your own seeds and nutrients elsewhere. Buyer beware: the garden may be good, but the company’s fulfillment and support have been a major disappointment.

So far I am unhappy with my orders. The first order I had no problem getting the unit. The other orders I have had to contact support about my orders that I have still pending from January it is now July.

If your product is not available nor superb, your customer service better be. Your communication is amongst the worst. If a product is going to be delayed over a month, let the customer know. If your digital subscription is not working, let them know. I had to ask repeatedly and never did get the subscription nor the order.

I loved my rise garden and previously never had problems with the company. But I placed my order in April and it’s now July. I haven’t received my order or updates about it. I’ve reached out to the company multiple times to get status updates and eventually requested a refund. The continuous response I’ve received is my items should be out for shipping next month due to supplier complications causing delays. I was originally told May, then mid-May, early June, then late June. Now I have to report the company for fraud in order to receive my 400$ back on my card. I still yet to know the progress or location of my order. I hope the shipping delays will get sorted and I’ll be able to resume as a customer in the future. But I’m not pleased with how this has been handled and wish they processed my refund. I definitely would’ve left a better review had they’d been initially upfront about the expected delays and processed my refund upon request.

A portion of my order never arrived and it wasn’t until I reached out to Rise that I was told items were back ordered. They continued to be delayed beyond the anticipated time window and it took numerous requests for refund and cancellation to finally have this occur. I previously had great experiences with Rise, but that is no longer true. Seeds I did receive were not labeled.