risegardens.com Reviews | Read Customer Reviews of risegardens.com

risegardens.com Reviews | Read Customer Reviews of risegardens.com

risegardens.com reviews

Showing 24 reviews with 2 stars · Clear filters

Rikki F.
Jun 12, 2023
I ordered the rise garden extension
I ordered the rise garden extension. When it arrived it did not fit my garden as it said it would in the description. I have an email to rise garden and have received a standard form letter response but have not been helped in resolving the issue.
Response from risegardens.comJun 13, 2023
Hi Rikki, We're sorry that the extension you ordered for your garden does not fit. Taking a look using the information you've provided, it appears that you ordered our Family Garden in June of 2022 and the extension you ordered recently is for the New Rise Garden, which we launched in late December 2022. As we note on the product pages for our extensions, the extension for The New Rise Garden and is not compatible with the original Family Garden and vice versa. Our support team will be happy to help you complete a return of the extension you purchased and order the correct one if you would still like to extend your garden. Best, Rise Gardens Team
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Jennifer H.
May 21, 2023
Not reliable
Amazing concept, but parts are not built to last. Customer service takes a long time. Most issues take a week-two to resolve due to the email back and forth waiting game. By the time you get new parts the plants are dead. My garden is three years old and just about every part of the garden has failed at some point in my almost three years of ownership. The first 2 failures happened within the first year of ownership. I take pristine care of my garden, deep cleaning the unit every five months. Two pump failures, a circuit board failure, a light failure, a power block failure, warped covers and a hole in a tray. Plus with the recent $30 shipping rate applied to all the replacement parts and pods, it’s disheartening. I wish it was reliable. I wish more support existed for veteran growers. I stick with it because I do love my indoor garden.
Response from risegardens.comMay 22, 2023
Hi Jennifer, Thank you for being part of the Rise Garden community for the past three years. We've experienced a lot of change since our first launch and we're happy to have our original gardeners like you still growing with us. As with most mechanical and electrical products, our gardens are susceptible to wear over time, especially as a product that's in use 24/7. We do recommend regular maintenance to keep the garden in its best operating shape but some parts will need replacement over time, such as the pump, simply from ongoing use. That being said, we are constantly looking for ways of improving the longevity of our gardens' parts. Our most recent garden launch includes improvements to multiple elements of our gardens from a larger reservoir to a new, enclosed control module design. We are a very proud of the advances we continue to make and are currently exploring ways to make these improved parts compatible with our original gardens so that all of our gardeners can take advantage of our ongoing improvement efforts. We appreciate you reaching out as a member of our community. Thank you again for being a part of the Rise Family. - Rise Gardens Team
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businsesschef
Mar 1, 2023
Why did Rise decide to use a 2g modem
Why did Rise decide to use a 2g modem? I do not have any devices that use 2g and this caused hours of issues in a connected house. I really wish I knew about this and all of this issues it would create before I purchased. Wrong choice!
Response from risegardens.comMar 1, 2023
Dear businesschef, 2.4G protocol is the primary choice for IoT devices like the Rise Garden with do not require high-speed data transmission. 2.4G allows for greater network distances and lower power usage communications. Also, not everyone has a 5G router, so if we used that protocol, not everyone would be able to connect. All 5GHz routers have 2.4G bands, so you should be able to connect. If you're having problems, please reach out to [email protected] and we'll be sure to get you connected.
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Camille
Oct 20, 2022
No customer service
My order was weeks late, missing an entire half of the order, damaged, and missing pieces that are crucial to actually start a garden. They haven't provided any customer service for any of these issues, and it's been almost 4 weeks since I paid in full and have yet to have a complete system. In addition, I asked to return (they say they have a 90-day return policy), and they are charging me full shipping for the return despite the fact they haven't even provided the entire system I paid for. Pretty disappointed, hope this will help someone else chose a different system
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Veda Gay C.
Apr 2, 2022
Lemon grass no seeds in pods
Lemon grass no seeds in pods. No yield. Tried all 4- nothing.
Response from risegardens.comApr 3, 2022
Veda - very sorry about your Lemon Grass seeds. Please note that we use a sheltered workshop to do our seeding. They employ people with disabilities and, while they're usually quite reliable, sometimes mistakes creep in. Please reach out to our customer service and we'll make sure to send you replacements: [email protected].
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Venessa S.
Dec 7, 2021
Does not last long
Garden is less than a year old and I’ve already had to replace the water pump and the power supply at my expense. Very dissatisfied in quality of this product.
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William T.
Dec 4, 2021
I ordered a 12 pack of iceberg lettuce…
I ordered a 12 pack of iceberg lettuce but when the box arrived it came with a 4 pack. I wrote to customer support about it but they wanted a photo of the packing slip-- which I had discarded. They charged me for a 12 pack so it seems like they should know that I ordered a 12 pack. We will see what happens...
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Aileen G.
Dec 2, 2021
Nutrient Subscription
I recently order nutrients for my garden by changing my subscription. The online process was confusing and I received two emails confirming my purchase that were different. So, I hope the products arrive and I am unclear on how much I will be charged.
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