risegardens.com Reviews | Read Customer Reviews of risegardens.com

risegardens.com Reviews | Read Customer Reviews of risegardens.com

risegardens.com reviews

Showing 16 reviews with 3 stars · Clear filters

Jim L.
Mar 29, 2023
Customer service is non-existent
Customer service is non-existent. I've tried multiple times to ask a question about the pH reader you have in your videos and never even gotten through for an answer. I've tried using your QR code on the bottles of supplement and they don't work, at all, neither bottle. You have a good product, do a good job of selling it, and a really poor job of giving information to your customers.
Response from risegardens.comMay 2, 2023
I'm sorry you haven't received the help you need. We do respond to every request, though we admittedly fell behind after the holidays. We have added staff and worked extra hours and our response times are very quick right now. I will open a ticket in support and you should hear back from us soon. The video you're referencing is quite old. We used to provide them with gardens but they require re-calibration often and we're causing more problems than they solved. So we built an algorithm to manage pH. You can also get pH test strips very inexpensively. I will check on the QR code issue. I was not aware there was a problem there. Thank you for the compliments on the product and we wish you luck in your growing journey.
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Dean M.
Jun 2, 2022
It’s OK but my first hydroponic system…
It’s OK but my first hydroponic system seemed much more simple to operate.
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GC
May 2, 2022
Good idea, needs some fine tuning
I have the single level family garden. You’re supposed to clean them every 5-6 months, however I find my pump and water tank needing to be deep cleaned every 6 weeks. If it goes much longer the mold on the roots begins to build up effecting plant growth and health, and the pump filtered gets clogged up with muck. I’ve also had intermittent issues with the water level sensor. I think they need a better system for that. The ultrasonic is too sensitive. Other than that, when it’s freshly cleaned the plants thrive in those first few weeks. But deep cleaning so often is a big chore.
Response from risegardens.comMay 2, 2022
Geoff - Sorry that you're having to clean so often. You should not have to do that. We have some suggestions. Sometimes algae growth can be mistaken for mold in your garden, and while icky looking, is mostly harmless to your plants. However, if left to grow for months, the algae can breakdown and mold itself. The best way to avoid this cycle is to make sure you are using hole covers on your trays (to stop light getting into your water) and to be sure that your plant pods are covered from light with our tinfoil and stickers. Some substitute pods are meant to be kept moist and don't have foil covers - both of which encourage algae growth. In the case of bacteria or mold growth, double check you are only using Rise products as other fertilizers can impact the chemical balance by reacting to the pods and can lead to mold. If you are using Rise products, you may need to lower the temperature of your water. This can be done by adding ice to your garden every week, adding a fan to your Garden, or keeping your Garden out of direct sunlight. Any water temp above 75ºF may increase your chances of root diseases that can lead to issues. Please feel free to reach out to support - they can help diagnose and resolve any issues you may have. https://support.risegardens.com/hc/en-us
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Erik de W.
Dec 29, 2021
Great Design, but...
Overall Design: 5* Aesthetic Appeal: 5* Electronics: 1* Customer Service: 3* The unit is well designed and thought out, and from our perspective - aesthetically appealing and fits our decor. We have had numerous technical issues. The computer board didn't work out of the box and a new one needed to be shipped. 2 weeks later the power supply failed and again a new one had to be shipped. 2 months on, everything now seems to be in working order. Customer service was OK, Responses times were slow but reactive once we had their attention. We asked to replace the crop we lost due to failures noted above - the response from Customer Service - can you send a picture. Seriously? Given the fiasco from the start - that should have been offered without having to ask, and then to ask for a picture? It's all in the garbage.
Response from risegardens.comApr 30, 2022
Erik - Thank you for your persistence. It's rare that our main control board fails as it's tested multiple times before shipment. Likely the shipper was rough and knocked something loose. The power supplies are also very reliable. We upgraded them last year, so hopefully you won't have this problem again. We advise not "hot plugging" in your lights. Plug in lights before plugging the power supply into the wall. Regarding the seeds, we agree and have since changed that policy. Now that everything is running smoothly, we're confident you'll have great growing experience. Our system is (by far) the most sophisticated on the market and we really care that you are successful at growing. Best of luck!
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Denise B.
Dec 5, 2021
Hope it really works and is Easy to use
The positive: I am looking forward to getting my grow garden as I’ve been wanting to try this type of item. The Negative: I think that company could do a much better job at describing the whole process from receiving the package to planting and growing. Still too many unknowns for me to feel comfortable that I just spent $300 well.
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Zottiele
Nov 12, 2021
Overall pretty good
Overall pretty good. Did have issues with top shelf light. A bit of a production to get it replaced under warranty.
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Justin J.
Sep 2, 2021
Incorrect fulfillment
Incorrect fulfillment
Response from risegardens.comSep 2, 2021
Justin - According to our system your order was delivered yesterday, but we have not seen a record of an incorrect fulfillment. Can you reach out to support so they can correct any issues? https://support.risegardens.com/hc/en-us
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Tony
Aug 31, 2021
The Rise Garden looks good, but expensive for what it is.
The Rise Garden looks good, and the app is helpful -- but all of it is based off of a custom products that you have to purchase through them. Want more seeds, you have to buy them from them at a very inflated price. For example you can buy what you need for an arugula plant for about $2.50 -- however that plant is only going to give enough for 1/2 a serving. We mix ours with the Mustard plant (give about 2 servers per plant) so for a family of 4 we need 2 arugula & 1 mustard -- that's $7.50, plus nutrients (that you have to buy through them) and electricity... So probably $2.00 per person for a side salad. It's not a bad deal, just be aware of the ongoing cost.
Response from risegardens.comSep 2, 2021
Tony, You're correct that arugula is a leafy plant, as is mustard, so you get less per plant for a salad. We're gardeners ourselves, so we pay attention to the cost per plant. If you order in bulk, you can get seeds for $1.50 per plant https://risegardens.com/collections/24-pack-seed-pods-quantity. We offer most of our greens in 12 or 24 packs for that reason. Also, you can add more bulk per plant by mixing arugula with a butter crunch or alfresco mix. The electricity cost for a full garden is less than $5 per month (LED's are very efficient these days) and the pumps and other electronics in the garden run on low power. While the salads you'll be eating are not as cheap as growing outdoors, you can grow them year around, you get 100% of the nutrients and there are no herbicides or pesticides involved. And they're far cheaper than similar quality from a grocery store.
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