risegardens.comReviews of risegardens.com

I’m so tired of the poor customer service the broken parts that don’t get replaced and the constant or of stock inventory that I am not told about when it is ordered. Considering a different company

I purchased a 3-level Rise Garden in September 2025 and received a defective base with a bent frame, cracked back panel, and broken door hardware. The "replacement" they sent was a bare mismatched frame with crumbling rubber feet and no hardware or instructions for assembly. When I contacted support, they stopped replying for days and suggested I rebuild the cabinet myself using the broken parts from the original unit. This was directly contradictory to the product manual which clearly shows that the cabinet ships pre-assembled. A month later, my garden is still in pieces, and I've filed a chargeback. Rise continues to send marketing emails and sales ads, but my requests for a replacement that can be covered under their stated warranty, or a refund have gone unanswered. Buyers should be aware that Rise also filters out negative reviews on their own website, and only seems to be concerned with selling new units to unsuspecting customers.

I am an experienced Hydroponic Farmer, and decided to try out the Rise Garden 3. Plants did not continue to grow as expected after 3 weeks, then all plants that came with the Rise Garden 3 order, did not make it. I expected more from a product that is sold for such an outrageous price. I have other Hydroponic Systems that cost less and work beautifully. I regularly monitored the system, maintaining optimal pH and nutrient levels, ensuring proper airflow to the roots, providing sufficient light, and controlling temperature. I installed and followed the Rise Garden app instructions to prevent plant loss in the Rise Garden 3 hydroponic system. All of the Rise Garden products were used as instructed. Nutrients were balanced and pH levels were optimal. Lighting was adequate. Temperatures were correct. Enough oxygen and sufficient aeration (no root rot). There was no disease or pest infestations. Communication Timeline: Aug 25- Based on the issues we experienced, we decided to contact Rise Customer Service to initiate a return request for a refund. Over a period of 2 weeks, we sent 5 follow up to the previous email, asking for a reply. Received automated acknowledgment reply from Rise Customer Service. Received email from Customer service rep Person. I purchased a return box to return the product. Replied with Screenshots, and requested further guidance, no reply. Rise Garden choose to ignore our emails. Additionally, I dropped a Message requesting assistance form Customer Service in the FB Rise Garden Group. Group Admin requested more details, which I pm to her. No reply. This is the worst Customer service I have ever received. Which matches the product that Rise Garden is selling. I would give Rise Garden -10 if I could. As far as I am concerned, I am sharing my poor experience with everyone that considers Hydroponics. This Company had the opportunity to make it right and failed.

Horrible customer service. I've hesitated to write anything in the past because, overall my Rise Garden has worked. I've had it since 2020, generation one, and overall have really enjoyed it. That isn't to say that I haven't had a lot of problems with it. I've had to replace the pump twice. Other parts as well. The seeds are hit or miss. I finally need to replace some of the plastic trays and turns out they don't supply them anymore even though they are selling new gardens. It seems they really don't care about you once you buy it. They also are rude about it and basically say 'tough luck.'

I had my rise Garden for a little over a year and it was working great for me. However like another reviewer my power supply burned out. It seemed like a electrical issue andl hazard as the connector completely melted and got very hot. The company claimed I had a power surge but nothing in my house was damaged (other than the garden) and there were no storms in my area. After some arguing they agreed to replace the power supply. That was March and it is now the end of June and I have no power supply. The company claims they're having supply chain issues. So now I have a $1,300 three-tier Garden sitting in my kitchen doing absolutely nothing. Very frustrating and disappointing. No updates for a month now. No end in site and no recourse.

My Rise Garden 2’s power supply overheated and melted. Had I not smelt a burning smell and unplugged the unit, it easily could have started a house fire. Customer service has not been great, they are reluctant to give my money back for the Rise equipment I have purchased. I don’t feel that the unit is safe to have in my home after this experience.

The worst! I spent hundreds of dollars on this and the pump failed in 3 weeks. All you can do is chat with a bot! Crappy system Don’t spend your money!

Initially Loved my unit- We purchased the large unit off of Amazon We planted lettuce and flowers was beautiful then the power cord went out. Should be an easy fix however no one seems to carry the power adapter we called RISE for help so many times as it is under warranty. They told us call office depot, They also cannot find the replacement power adapter to fit the newest large RISE Unit - now we are stuck with a $1500 piece of junk :( they keep telling us its on back-order buyer beware - they should have just replaced the unit but nope................#warrantynotreal