Kim C.
Great marketing but nothing behind it
Great marketing but nothing behind it. There’s no customer service number and they don’t respond to emails or social media messages. I’ve sent several messages asking for the actual fat content, not just minimum and heard nothing. Yes my dogs like these, but if a company can’t tell me the as fed info, then they don't get my business.
Response from Rigby PetsSep 17, 2026
Hi Kim, Sorry for the silence. That's on us. Our label lists guarantees, a minimum and a maximum, not one fixed number. That's standard for pet food labels because natural ingredients vary batch to batch. If you want the real lab numbers for the batch you have, email us at [email protected] and we'll send them. Rigby Customer Support