Rifle Paper Co.Reviews of riflepaperco.com

I like many of their products. If you're buying a gift, allow a month to get your package to be on the safe side. I will try in the future if I want a Rifle product to go through another vendor.

Similar experience here as others. Trying to order with coupons - free shipping codes, 15% off with email, 20% off with text... codes do not work! I started an email with customer service, and while they did reply initially, it was just to get more information and they did not directly help or solve the problem. I ended up finding the identical product at Lowes (with guaranteed and free shipping and no restocking fee).

Company advertises a 15% discount if you sign up for emails which they will send you a discount code that their own site deems invalid. They also state that by signing up for text messages you will get a 20% discount code yet they do not send one. Not sure if anyone is actually running this online store. They have beautiful prints but company structure and practices seem questionable.

This company charges 1/3 restocking fee.!!!!!!!!!!!!!!!!!!!! So if you get your item and you decide it’s not correct for your project be prepared to lose 1/3 of your investment. Buying wallpaper is expensive. If you get it home and you decide you want something different any full rules that are still in shrink wrap will be charged a 1/3 restocking fee if you try to return it. Buyer beware!!!!!!!!

Pros: Great quality, wonderful patterns. Cons: Everything else I love this brand, but ordering online is the worst experience. Time of shipping, costumer service its all terrible! I ordered stuff (including fabric) on the 19th, with the caveat that one of the fabrics were to be shipped November 25-29th. In the beginning of the December I had to ask for a split ship so I could get my wrapping paper on time to wrap gift on time. Mid December(dec 13th) I e mailed customer service again and she said it would ship out in the next couple days…. Here we are in the end of December (21st) and I still don’t have it. Idk how, over a month later not having my order can be justified. Rifle is so expensive, I’d expect better fulfillment center care.

They charged out my account the day of order. I have NEVER received the order. It was all a gift to be sent to another state, which is useless now. It's impossible to reach customer service by phone. Don't order from them!!!

Items are great quality and love them. However shipping delays are ridiculous Over a month and still each week the expected arrival date is a week later. Half the items were a gift that it us pointless to receive now.

I will definitely be purchasing more from Rifle Paper Co! I have bought small things here and there (notebooks, pens, phone cases, etc.) but recently dove into their home decor collection. I bought 2 large rugs from their collaboration with Loloi and I couldn’t be happier with my experience. One of the rugs was perfect straight off the bat, but the second one had some imperfections upon arrival. RPC’s customer service team did not hesitate to go above and beyond to make things right. Can’t wait to decorate my new home with more Rifle Paper Co art - maybe I’ll wallpaper my dining room next! I was not prompted to write this review in any way, I was just really impressed with the way they handled things and the quality of their product.