Anna
Very poor communication
The products I received are great. However, I received a wrong item and they do not respond to emails. It has been a month and I have sent many emails. The only response I got was when I called and left a voicemail, but then when I replied immediately to their response, they never responded again. I love the items I have gotten but I have spent an insane amount of time and energy trying to get my correct item because the customer service is horrible
Response from Rifle Paper Co.Sep 18, 2026
Hi Anna, Thank you so much for reaching out and sharing your feedback about your order, as we do take it to heart. We completely understand your disappointment here, and please be assured this is not the experience we intended our customers to have. Our utmost priority is brightening your day with our products and service, so when we miss the mark it disappoints us as much as it does you. We may have had a glitch with our email, as rest assured we are always responding to our emails every day. Kindly either give us a call back, message us via your social platform of choice, or drop us a note to [email protected] directly. Please let us know if there's anything else we can do to help, we're always here for you and happy to do whatever we can! Best, Demi