Garrick U.
Riding Times is not doing good business…
Riding Times is not doing good business with me, they are trying to charge me a 50% restock fee for returning an ebike within the 30-day return policy it has on the website. Not only that, they aren't honoring they're return policy of a 20% restock fee. I will NEVER be doing business with Ridingtimes ever again because of this issue.
Response from Riding‘timesOct 19, 2026
Hi Garrick, We're sorry to hear about your disappointment and would like to clarify the situation regarding your GT73 Pro return (Order #12873). We do offer a 30-day return policy. However, returns of bikes that have been opened, assembled, and used are subject to applicable return shipping and restocking fees, as outlined in our return policy. We also explained that all returns must be authorized by our support team before shipment, as we need to provide the correct return address and instructions. Unfortunately, you chose to ship the bike back to the original shipping address without waiting for return authorization. This may complicate the warehouse receiving process and delay the refund. We understand your concerns regarding the restocking fee and are happy to review the applicable policy and charges with you. We are not refusing to assist with your return. We simply need to follow the proper return procedures to ensure that the bike is received, inspected, and processed correctly. Please continue communicating with our support team at [email protected] so we can work toward a resolution. Best regards, Riding'times Customer Support Team