RideNow PowersportsReviews of ridenow.com

ZERO Stars!! STAY AWAY !!! One of our worst sales experiences EVER ! Do not Buy Anything from this place. We were LIED to and Products MISREPRESENTED. I'll try to summarize our experience. My wife went down there to look at Seadoos during the week. She was told about the new IDF (intelligent Debris Free) System. We use our current, 20-year-old Seadoos on Guntersville Lake so aquatic vegetation/debris is a major issue. My wife was told by 3 salesmen (Kei, Louis, and one other) that the model we were looking at, the 2026 RXT-X had that IDF system, and it was amazing. She said, “then that’s what I want and why I want this model. I’ll bring my husband back”. So I went back with her a few days later. I asked them to see the system in action and they said, we can’t put it in the water in the showroom, and the battery is not hooked up to turn it on. They also said it came with a cover. We trusted them for their word, and they delivered the Seadoo to us the next day. I asked the delivery person (Ben) about the IDF and he said he didn’t know how it worked and would tell the office about me missing cover. I decided I’d figure it out. So we used the Seadoo that weekend, while it went through its break in period. The next week I started researching the IDF to find out THAT MODEL DOESN’T COME WITH IT, and IT CAN’T BE ADDED !! What ?!?!? So my wife calls the saleman (Kei), and after going back and forth he says let me talk to you manager… She ends up talking to Donovan, one the managers… He says “Let me check into it.. we want to do right by you”… He then calls back to say our top-of-the-line 2026 Seadoo RXT-X (with 2.8 hours and only 95% thru the break in period) is USED and depreciated down $4000 the second we took it off the lot! But YOUR salesmen lied/misrepresented it and sold us a model that didn’t have what we wanted. We went round and round with him about how this shouldn’t be our fault and he just kept saying “we want to do right by you and we want to earn your business, etc…” YOU’RE NOT DOING THAT AT ALL!! “But that’s all we can do .. We can let you trade it in for less and sell you another model that has the IDF feature”.. AS IF !!! In my business you stand behind your sales team, right or wrong, and take care of doing right by the customer. We will never go back to that dealer. We have lots of lake friends and will tell them all to AVOID RIDENOW at all costs!

They are big liars, they are scamers ,maked waist my time ,I checked the website information, called ,when inside the store, first person says you are right, second person, the girl and the supervisor was a big scam liar,dont go here they post scam information, she said, these is fake information we gonna fix , the man said 3000 discount until the month end ,and she says these model not came with the speakers, the man said yes ,the website showed the pice is with speakers and she wants scam me she is a liar.the store is located in lewisville dont go there is a big scam.

Keana is rude trying to sell them my bike did all the paperwork, pick text/email as preferred contact as I don't hear well. Yet she calls texts and says I have to speak to her forces me to call them. I call she acts like I'm stupid and explains everything like I'm a toddler, all of the information could of been emailed as well. When I ask if we are done now and say "all of that could if been done in email" she throws a fit and says I need to speak to management who isnt even there and hangs up on me. Worst customer service ever will be selling elsewhere due to HER. I chose not to sell on marketplace or locally to not have to deal with the run around and rude people....looks like I would of been better off.

Friend of mine bought a dirt bike from them, had bike for 20 minutes & had super high idle. Brought bike back up to have it looked at & they started telling him about the clutch being bad? If that were the case, the bike never should’ve left a lot and now they had the bike for over a month and not honoring the warranty. Charging service fees, and basically being dicks.

Would rate zero if possible! Do not use this scam company and you will regret giving your email! They offered me half of private retail value on my bike, they state they are a wholesale offering auction prices than sell to dealers! You get more at a auction, double if you sell yourselves! They keep sending emails and you can NOT unsubscribe! Avoid at all costs!

visited Ridenow Powersport Concord to look at the Kawasaki golf cart. I called and asked for price over the phone. Sale man said no, he could not provide price over the phone, but its website advertise it for $7100. I showed up in person and was introduced to a young sale man that appeared to have no knowledge of golfcart. After getting my information, this young sale man introduced me to sale manager, who asked for my offer. He came back shortly after with a proposal of a total $20K on a golf cart's sticker price of $7100. I refused and re counter offered with 9K, including my trade in. Another sale manager showed up and said , " i'll be back". After another 1 hours of waiting, no answer. Finally, this same sale manager returned and said : "i can't do it". In conclusion, Ridenow concord is the worse dealer ship I 've never been in my life. Bad sale tactic, young inexperience sale people with low experience and bad customer service. I think people should know this before giving business to them. Please , management need to train their sale staff better in negotiating tactic, market value, price with current street value, not some " destination fee" or installing fees. Ridenow Concord will loose its customers very soon

I encountered some problems with my Yamaha dirt bike, so I decided to take it back to RideNow, where I initially bought it, for a complete carburetor clean. After several weeks of troubleshooting the problem and cleaning the carburetor many times, I came to the conclusion that I needed their help to resolve the issue. The task required removing the seat and possibly the gas tank, which I wasn’t comfortable doing on my own. The carburetor required a complete removal and cleaning, which I wanted them to handle. When I dropped off the bike, I explained to the newly hired bearded service advisor exactly what I had done and what needed to be done. I emphasized that they needed to completely take out the carburetor, as a simple cleaning hadn’t resolved the issue. I detailed what happened after my cleaning efforts and what they should investigate. However, when I got the bike back, the same problem persisted. I spoke with Slater, who informed me that they had merely cleaned the carburetor without removing it. I couldn’t understand why they would repeat my previous work, charge me $200+, and then claim the bike was fixed. Apparently the bearded service advisor must’ve completely ignored everything I told him. I dropped the bike back off again thinking they were going to fix the bike properly but I was wrong. The second time they cleaned the carburetor again and put in fresh gas while leaving in the paperwork notes that further work needed to be done. COULD THE FURTHER WORK BE TO COMPLETELY REMOVE THE CARBURETOR??? After they dropped off the bike, it started for a few seconds before stalling out. The bike wouldn’t idle. They didn’t do anything to resolve my issue. They took my bike, performed the same tasks I had already done, took my money, and returned a non-functional bike. RideNow was clearly in the wrong, and they were aware of it, but didn’t want to invest more time into properly fixing the problem after wasting time on ineffective solutions. Now I’m out over $400 (trailer rental,etc) and still have a broken bike. It’s currently at a different shop, where they’re addressing the issue the right way. Stay away from RideNow Powersports they are as dishonest as they come

⚠️ Beware: Ridenow is not an acredited business with the Better Business Bureau. They currently have an F rating, and for good reason. Below this review, RidenNow will post some generic “Thank you for taking the time to share the feedback. Our manager will reach out to you to fix this.” But, it’s fake, and they won’t. Ridenow’s 4.4 Google Maps score is manufactured. If you’re considering buying a motorcycle from Ridenow—verify against their BBB score (not acreddited, an F rating) and their TrustPilot dcore (1.6 out of 5 stars.) Past employees have spoken out online about incidences of fraud, crashing clients’ motorcycles and lying, and evading clients. I ordered parts from their Parts department and was told I would receive a full refund if they didn’t arrive before I returned to Brazil. The parts did not arrive in time, so I canceled the order. Despite this, the order was processed anyway and I did not receive the full refund as promised. They still have the money, and the parts cannot be located. I spent months trying to resolve this. Communication was difficult, and follow-up did not happen. A manager acknowledged the issue but it was never properly resolved. I was also begged to leave a review immediately after purchase—without yet receiving any parts, which explains their 4.4 Google manufactured rating. I would not touch this company again with a 10 foot stick.