Rick Case Automotive GroupReviews of rickcase.com

I bough my first totally new car through Rick Case because of their claims of warranty and customer care. The electric systems fail, the knock sensor has been replaced twice, the paint failed and the car is exhibiting signs of engine failure. They never cover anything, they try and charge a diagnosis fee and then can’t diagnose the problem, they won’t submit things to Hyundai usa. They do not stand behind their product, they treat customers like crap. It takes over 2 weeks to get checked Inand then they keep your car for days before a mechanic see it. The reps are confused constantly- I had one person tell me there was no oil in the car( it was full) another tell me a diagnosis was going to be over $800, while the next person said it was $200 the same service. They are a SCAM. Don’t buy a car from them, you will be very sorry!

We researched online first, and with the help of Janet Rivera, who took the time to explain certain details via email, we asked her to schedule an appointment. Once we got to Rick Case, the salesman, Adam Erdmann, was very patient and helpful. Finally, the Finance individual, Darío, was very kind. We particularly liked that at no point we were pressured into paying more or buying a more expensive vehicle. As long as the staff continues to appreciate their repeat customers, like us, we will keep coming back. : )

Bought a 2023 SQ8 for $109000 and 30 days into it I did not like the car. They offered me $95,000 for it with 1700 miles on it and can sell it for more the I pd for it. Shady business and bad customer service.

Salesman was very easy to deal with and went out of way to sell us a car

Appreciated being told the wait time would be over two hours for express service so I was prepared to wait. Did not appreciate car being returned in condition that was not safe to drive.

Booking an appointment was super quick and easy for the same day. I went and got quick service. As always everyone was friendly and greeted me. My advisor Duane M. was ontop on everything and ensured I was in and out in no time.

The one and only Wade. Mgr he is always so helpful and patient. Honest always available for me with any questions and maintenance on my cars all of my cars previously owned and current as well as with my children

Devan was a great sales man and was very helpful with others also and was very patient with helping other people get a car