Rick Case Automotive GroupReviews of rickcase.com

Everything went well very happy with service and advisor Eddie

This is for Rick Case Kia in Duluth, GA. Sales Manager Nick was great and easy to deal with. Thank you Nick for your assistance in getting my wife Telluride.

I went for my very first service for my 2021 Honda Pilot today 09/02/2021. I was met by a service manager named Andrea Sanchez. I have prepaid plan and was informed that my truck will only need an oil change and tire rotation. I waited for an hour and a half and was told that my truck was ready. I came home and then I realized the tire rotation was never done as the front driver side tire which lost a cap was still there and the front passenger tire which had a slight scratch was also still there. I called the Asst Service Manager Andrea Sanchez and told her about it. I heard Andrea talked to someone and said, “ I told you to put a cap” I told her since the tire rotation wasn’t done. Then I have doubts now if the oil change was also done. She told me to come back tomorrow and speak to the managers namely, Wade Bell and Alex Corcho. I demanded to be shown a video that the oil change was really done.

They always treat me like family. They know me by name even before the pull up my account. I love Glen, Jeffrey, David, Patrick and let’s not forget Josh. They are the reason I drive from Fayetteville to Gwinnett to maintain my investment.

Jeff and his team at the dealership were courteous and professional. Jeff communicated with me on every stage of my repair. Excellent service at a fair price!

As always a good experience and courtesy from all the staff and mechanics no matter what service I need at Audi dealers is on point. Thanks again

I decided to give Rick case automotive a second chance at a different location. Went to buy the palisade not expecting them to come down off msrp since it is currently a hot seller. When the paperwork came out, there was a rip-off charge of $6,000 yes 6 thousand for a protection package. This not mandatory, it is an option. They use it on every car and will take it off unless it is a car that is in short supply and high demand at the time. This is unethical but some people will pay it just to get the high end palisade right then and there. Because this an unadvertised add on and it is selective, I would never recommend doing business with any Rick Case dealership anywhere due to this type of underhanded practice of doing business

I took my car for an oil service. I was greeted by Wade, who was professional and friendly.