I ordered on march 12th it’s may 9 I…
I ordered on march 12th it’s may 9 I sent 10 emails about it they give me the same run around “oh sorry for you convenience order is being processed ” bs 3 times and had the audacity to send me a discount code for next order but haven’t sent my order it’s disrespectful and shows money hungry scammers they have responded with same thing I called FedEx they still haven’t received anything i spent 170$ I won’t be supporting black owned businesses anymore they lie so much if you order from them expect to be disappointed either your order will be 5 months late or you might not even get it also the phone number they provide doesn’t work and they don’t do refunds just to get a reply on my emails I sent 3 emails back to back
Response from Rich & Clear Skincare®May 28, 2025
We hear you loud and clear, and we’re deeply sorry for the experience you’ve had. You should never have been ignored, delayed, or dismissed — especially after placing your trust in us. Rich & Clear is now under new management, and we’re committed to doing right by every customer we let down in the past. If you’re open to it, please email [email protected] with your order details — we truly want the chance to correct this and begin earning back your trust.