Ricardo SecoReviews of ricardoseco.com

Response from Ricardo SecoNov 2, 2025

Hi Kevin, Thank you for your honest feedback. We are genuinely sorry to hear how disappointed you were with the shirt you received. Reading that you were looking forward to wearing it, only for it to be relegated to "sleep use only," is incredibly disappointing for us as well. What you described is not our standard. The logo size should be prominent and match the product as advertised on our site. It sounds like there was a clear error in production with your item, and we want to make it right. Please contact our support team at [email protected] with your order number. We would like to send you a replacement shirt with the correct logo placement, free of charge. If you'd prefer, we can issue a full refund instead. We sincerely apologize for this experience and hope you'll give us a chance to provide you with the product you originally wanted. Sincerely, The Ricardo Seco Team

Response from Ricardo SecoNov 2, 2025

Hi Deb, Thank you for bringing this to our attention, and we are so sorry for the mix-up with your order. You are absolutely right - you should have received a hoodie, not a sweatshirt. This was a fulfillment error on our part, and we want to correct it for you immediately. Please email our team at [email protected] with your order number. We will ship the correct hoodie to you right away. There's no need to return the sweatshirt; please consider it a gift from us as an apology for the inconvenience. We look forward to making this right for you. Sincerely, The Ricardo Seco Team