Ricardo SecoReviews of ricardoseco.com

Response from Ricardo SecoOct 21, 2025

Hi Claudia, Thank you for taking the time to leave your feedback. We're genuinely sorry to hear about your experience with both the shipping time and the quality of the graphic on your shirt. We sincerely apologize that your shipment took longer than expected to arrive. More importantly, we are concerned that the product you received did not match the quality shown in our pictures. The finish you described is definitely not the standard we aim for, and we apologize for this discrepancy. We want to make this right. Please contact us directly at [email protected] with your order number. We would be happy to arrange a replacement for you that meets our quality standards or discuss other solutions. Your feedback is incredibly valuable as it helps us improve. We'll be looking into this with our production and shipping teams. Best regards, The Ricardo Seco Team

Response from Ricardo SecoSep 30, 2025

Hi Rob, Thank you for taking the time to leave a review. We're glad to hear you liked the shirt itself, but we are very sorry that the sizing was not what you expected. We understand how frustrating it is to receive an item that doesn't fit correctly. We absolutely want to make this right for you. Please reach out to our customer support team at [email protected] with your order number, and we will get that sorted out for you right away. Your feedback is valuable as it helps us improve. We will be reviewing our product descriptions and size charts to ensure they are as clear as possible for future customers. We hope we have the opportunity to get you into a shirt that you love and that fits perfectly. All the best, The Ricardo Seco Team

Response from Ricardo SecoAug 13, 2025

Hi Gregg, We are very sorry to hear about the problem with your order's delivery. We understand your frustration and want to resolve this for you immediately. Thank you for the update regarding the incorrect address; that explains the delivery failure. We can confirm your order is not a scam and we will ensure you receive your items. Please contact us directly at [email protected] with your order number and the correct shipping address. As soon as the original package is returned to us, we will re-ship it to the correct address right away. We look forward to hearing from you and getting your shirts delivered. Best regards, The Ricardo Seco Team