Ricardo SecoReviews of ricardoseco.com

Response from Ricardo SecoNov 2, 2025

Hi Deb, Thank you for bringing this to our attention, and we are so sorry for the mix-up with your order. You are absolutely right - you should have received a hoodie, not a sweatshirt. This was a fulfillment error on our part, and we want to correct it for you immediately. Please email our team at [email protected] with your order number. We will ship the correct hoodie to you right away. There's no need to return the sweatshirt; please consider it a gift from us as an apology for the inconvenience. We look forward to making this right for you. Sincerely, The Ricardo Seco Team

Response from Ricardo SecoOct 11, 2025

Hello Dalton, Thank you for taking the time to leave your review and for bringing this to our attention. We are very sorry to hear that the print quality on your hoodie did not meet your expectations or the standard we promise our customers. It's especially disappointing to learn that the detail in the flower design was missing and the colors appeared dull. This is certainly not the experience we want for anyone who purchases from us, and we sincerely apologize that the product you received did not match the quality and detail shown on our website. We want to make this right. Please contact our customer support team at [email protected]. We would be happy to arrange for a replacement with a print that has been personally inspected for quality. We appreciate your feedback as it is crucial for helping us improve. We will be using your comments to review our printing and quality assurance processes to prevent this from happening in the future. Sincerely, The Ricardo Seco Team

Response from Ricardo SecoSep 2, 2025

Hi Marko, Thank you for taking the time to leave a review and for your feedback on your recent order. We're glad to hear that you were happy with the quick shipping and the quality of the t-shirt fabric itself. However, we are very sorry to hear that the print quality did not meet your expectations. The durability of our designs is incredibly important, and you should never have to worry about washing one of our products. The experience you described is certainly not the standard we aim for. We want to make this right. Please reach out to our customer service team at [email protected] with your order number, and we will be happy to arrange a replacement for you or discuss another solution. We have also passed your feedback along to our production team to review our printing processes to ensure this doesn't happen again. We appreciate you bringing this to our attention and hope to have the opportunity to provide you with a 5-star experience in the future. Best regards, The Ricardo Seco Team