Michelle H.
It will turn off/reset back to zero by…
EDIT - 9/24/2026 - Company resolved my issues and I am completely satisfied with the end results. EDIT - 9/16/2026 - Customer service reached out to rectify the issue, will update again once product is received. It will turn off/reset back to zero by itself while I'm walking on it, and I lose the counter of time, miles and calories. The outer power cord (black) is cut and exposes the inner cord (white). Since it powered on and it worked, I didn't think it would be an issue and now I am thinking this may be the reason it turns off randomly while I am using it...I didn't report it as damaged and return it, but I should have.
Response from Rhythm Fun FitnessAug 3, 2026
We sincerely apologize for any inconvenience this may have caused. Safety is always our top priority. We take this matter very seriously and hope to resolve the issue for you as soon as possible. We would like to know if your problem has been resolved. You can contact our after-sales team at [email protected] so we can discuss a suitable solution with you.



