AJ
Subscription resumed without the promised notification, refund refused
I had my Rho Nutrition subscription paused for several months. According to the subscription terms, I was supposed to receive an email reminder three days before my subscription resumed and I was charged. I never received that email. I only became aware that my subscription had resumed after I was charged. I contacted Rho Nutrition customer service and explained the situation, including that I had intentionally paused the subscription and had not received the promised advance notification. Unfortunately, Rho Nutrition refused to issue a refund. I understand that subscription policies exist, and I take responsibility for monitoring my accounts. However, when a company states that it will provide advance notice before a paused subscription resumes and charges the customer, I think it is reasonable to expect that notification to actually be sent. What makes this particularly disappointing is that this could have been resolved very easily with a reasonable customer-service response. Instead, Rho chose to keep the charge despite the fact that I never received the notification I was supposed to receive. I'm sharing my experience so other customers considering a Rho Nutrition subscription understand that they should closely monitor their billing and not rely solely on the company's promised reminder email. Due to the poor way Rho handled this situation I will never purchase a product from them again. There are much better options out there and those companies respect and appreciate their customers. UPDATE: 9/29/2026 You can clearly see that in their reply to my review that Rho admitted they handled this wrongly and to reach out for my refund. I emailed a screenshot of their review to their support email address and guess what, they REFUSED to give me a refund! I do not want any future customers to fall into their trap of lies. They lied and then covered that up with another lie followed by another lie. There is no honest transparency with this company. Spend your hard earned money elsewhere!
Response from Rho NutritionSep 24, 2026
Hi there, We are deeply sorry for the frustration and disappointment caused by an unexpected subscription charge. You are absolutely right, if a company promises an advance reminder email before a subscription resumes, you should be able to rely on that notification so you are never caught off guard. Hearing that you did not receive that notice and that our support team refused a refund is extremely disappointing, and we take full accountability for failing to provide a reasonable, customer-centric response. We never want a customer to feel trapped by a subscription charge or left with products they did not intend to order. If an automated system notification failed or dropped through the cracks, our team should have handled your request with flexibility and understanding. Because this review does not display a name or email address linked to an account in our system, we are currently unable to locate your specific order details to fix this on the spot. We want to make this right and process your refund immediately. Please email us directly at [email protected] with the email address associated with your subscription or your recent order number so our management team can locate your account and handle this for you right away. We deeply regret losing your trust, but we appreciate your candid review so we can audit both our automated email notification systems and our support policies to ensure this does not happen to anyone else. Warm regards, The RHO nutrition Team