Rheem Manufacturing CompanyReviews of rheem.com

Water heater failed within 2 years. Rheem only provides parts. Will never purchase another Rheem product.

Brand new Rheem 50ga water tank professionally installed in September of 2020. After two years of normal residential use, this product failed. Two trips from a technician and 4 days w/o hot water and the tank had to be replaced. BEWARE, after 12mos. the labor, service call, and material is on you. $400-500 of expense that no consumer should have to cover for a product 24 months old. Rheem customer service glossed over the issue and was unhelpful. So I'll be helpful for future consumers and advise them to NOT PURCHASE RHEEM PRODUCTS. Read the reviews online - hundreds of reviews with failure of their products. And they manufacture in Mexico. You have better, more reliable options domestically. Don't buy from this company. They could have made it right, they didn't.

The warranty is a lie! I bought one of the heating elements and it didn't last two days. Worthless product and even worse customer service. They clearly had no intention of replacing their defective part. DO NOT BUY RHEEM, RUUD OR RICHMOND PARTS! They are junk and the company doesn't stand by their parts.

FIRST CALL TO RHEEM WATER TANKS LEAKING PILOT OFF RHEEM LEAKING FROM WHERE ME NOT SURE MAYBE DRAIN FAUSET RHEEM WILL SEND OUT PART ME INSTALL NEW PART WATER STILL LEAKING CALL 2 WATER HEATER STILL LEAKING RHEEM SUGEST, I CALL PLUMBER GREAT I CALL PLUMMER FROM RHEEMS WEB SITE PLUMMER TANKS LEAKING CALLS RHEEM , RHEEMS WANTS VIDEO OF TANK TOP TO BOTTEM RHEEM WILL CALL BACK. 5 DAYS PASS CALL PLUMMER DID RHEEM CALL NO WILL TRY TO GET IN TOUCH NOTHING. 10 DAYS PASS NO HOT WATER TENET SAYS HE WILL SUE ME KNOW HOT WATER 10 DAYS, I BUY NEW WATER HEATER ASK FOR REFUND FROM RHEEM NO WE DID NOT AUTHORIZE I GET RID OF OLD WATER HEATER CALL RHEEM AGAIN TO DISCUSS MY REFUND ANSWER NO NOW BECAUSE I GOT RID OF OLD TANK, WE WANT IT BACK. STUPID ME I KNOW OWN 3 RHEEM WATER HEATER IN THREE PROPERTIES BOY DO I FEEL STUPID MAYBE CHINA WILL GET INTO THE MANUFACTURING OF WATER HEATERS APPROX. 15 DAYS WITHOUT HOT WATER WAY TO GO RHEEM NAME FITS

This company real name an business is making air conditioners and the name of the air conditioner that they sell an make are Friedrich's air conditioners. Do not EVER BUy one of their OVER PRICED GARBAGES AIR CONDITIONERS. It is the biggest piece of GARBAGE that you can buy. Their air conditioners are like a time bomb a ticking time bomb. It only lasts about 1 year before grenades and never works again. And when you talk to the company they tell you sorry it's out of warranty. You're stuck with it. Throw it away. That's their answer. You pay almost $500 for an air conditioner and the thing is garbage in one year. Nice profit isn't it? They stand BEHIND NOTHING in this company, if you can never get anybody to even answer the phone. This company needs a class action suit against them. They are ripping off the public royally and getting away with murder selling very very very expensive junk air conditioners that do not even last a year. I bought an air conditioner last year. A friedrich's air conditioner 8,000 BTU The thing was junk and not even a year. And this company basically told me to go jump in a river and I left numerous messages with the higher up management team that does not even respond to you about anything They need to be sued and they need a class action suit against them. Do not ever ever ever buy a friedrich's AIR CONDITIONER unless you have money to throw away because that is all you're doing. Buy an LG Frigidaire GE any other brand and you might get 3 to 4 years out of it this brand you are lucky to get 8 months out of it. These WORDS DISCRIBES THIS COMPANY. ABSOLUTELY HORRIFIC, HORRIFYING AN A COMPLETE DISGRACE OF A COMPANY. That only cares ABOUT MONEY 💰💰💰💰💰💰💰 AN ONLY MONEY 💰💰💰💰💰💰

1-How do 5 one star and 1 two star reviews equal 2.4 stars? Did you guys at trustpilot just fail math or is something else going on? 2-Rheem is horrible as previous posts detail. I got their top of line Heat Pump in Nov 20 and it failed 13 months later. I have been frustrated in all attempts to get it fixed. My favorite excuse--COVID. DO NOT BUY HVAC FROM RHEEM

Poor customer service experience - hard to find telephone number to pursue warranty issue, and when you do find the number it is a long (45 minute) wait. Then they won't provide expedited shipping unless you pay a hefty fee. Not to mention the parts shouldn't be failing in 5-6 years anyway. Overall, poor quality product, and poor quality support! Stay away from Rheem.

Gas water heater only lasts 14 months before trouble. Pilot won't stay lit. Change of thermal coupler doesn't. fix it.Tested coupler and it is fine. Fathers in heating/air conditioning with 50+ years experience. I've changed a 1000 of these things. AWFUL QUALITY!!! Get a different brand.I don't even want a replacement. I will buy a brand with the best reviews and will never install another Rheem for anyone.