Rheem Manufacturing CompanyReviews of rheem.com

My HVAC outside unit cooling fan motor failed two years after installation, and the motor was covered by the Rheem warranty. The motor failed again recently. This time, the HVAC technician informs me, The warranty expired, 3 years short of the stated 10-year warranty. It turns out that if you don't register your unit then your warranty is cut from 10 to 5 years. The installer told me that he registered my unit, but, according to Rheem, my unit was never registered. Funny thing, my registration shows my address but not my name. Rheem was adamant that my unit was never registered, so I'm out of five years warranty. the local distributor shows that my HVAC unit was indeed installed on my address but my name's not on the registration. Based on this Rheem rejects my warranty. Clearly, I should have followed up with the installer for the warranty certificate, but it makes me wonder how much Rheem benefits from careless contractors (and homeowners).

8 days without hot water on a week old water tank. Rude, condescending service reps who hung up on their tech! Wanting $30 to ship parts priority on warranty repair and in general did not care about anything except getting off the call. Rheem has become a shell of what it once was

Heat pump 2~ yrs old. Failed 4 times. Last is compressor. Under warranty but $800 in labor. Quality installer advises me to throw it away. He states that rheem started outsourcing and it has been a disaster for him and owners. I’ve thrown in the trash a complete heat/ac system and had to pay 2024 prices to install a new one. My hot water heater failed after 1 yr.

Long story short: Bought a Rheem water softener, which 9 months later leaked salt water from the salt tank. TWO WEEKS of phone calls with their warranty unit (which turns out to NOT be Rheem, but is Ecowater) and they repeatedly said they would get an answer in 24-48 hrs. Last call the rep PROMISED to call me back in 10 minutes and never returned the call. Eventually they sent an email that said they would send the part, which I already had told them I could not possibly install (required disassembling and lifting the very heavy resin tank). They IGNORED that this was within the LABOR warranty period! NEVERY NEVER NEVER again!!

Sold a defective water heater, they tried to get away with not granting the labour warranty. Told 1 day air shipping for replacement and Home Depot would take care of everything. Spoke with Home Depot the following day, they had to call Rheem. Turns out replacement water heater was not shipped. They told me it would be 2 day shipping but over the weekend might be an extra day. Called on Monday to confirm shipping. They told me 1 and 2 day shipping was impossible. They set to have one shipped out but would be set to be packed the following day… then shipped the next. And that it would be about a week for shipping. If everything goes according to this plan, we will have been without hot water for 1.5 weeks, and have taken 1.5 days off work. Horrible experience!!!

I purchased a new 5-Ton 14 SEER Rheem central Air-conditioner in August of 2020. Since installation, have had two costly leaks of refrigerant that should not happen, especially in a unit that is lass than 3 years old. The current leak is/was exceptionally bad, resulting in COMPLETE loss of all refrigerant. My A/C service company discovered that the EEV part had developed a huge leak. I called Rheem Customer support as asked if they could help me cover some of the labor cost considering the unit is essentially new (less than 3 years old). They said they will not provide any assistance beyond the part, but I could have my A/C repairman contact his "Distributor Service Coordinator". No help there either! This is extremely disappointing and illustrates why, in my experience, you should stay away from Rheem products. They covered a $25 part and left me to pay the labor and refrigerant cost of over $1,100. Three weeks ago I had to add 3.5 pounds of refrigerant at a cost of over $450 before the EEV leak was discovered. On top of all of this, my A/C repairman discovered that the warranty on the compressor is only 5 years, not the industry standard 10 years. I made a costly mistake selecting a Rheem air conditioner and wish I had read reviews of this sub-par company. Based on my experience with this low quality product, I do not recommend anyone buy their A/C products. Learn from my mistake and save yourself from a similar experience.... As I Am Writing THIS, my A/C guy has been working on my unit and just discovered another small leak in the bottom section of the coil, which he showed me. While the coil is under warranty, the labor will be significant and THE PART IS UNAVAILABLE and Rheem has no estimated time when it will be available. Lovely. I am hereby completely giving up on this Rheem unit and will have a quality/durable/reliable/efficient unit installed like Trane or Carrier or Bosche. Don't try to save money by going with Rheem, I recommend staying away from Rheem based on the costly failures (and inconvenience) I've experienced AND their abject failure to take facts and circumstances into account and be fair with their customers. Don't waste your money.

Rheem also makes Richmond hot water heaters. While it claims to have 6 year warranty it's really only 2 years on parts and labor. If you used a Gold or Platinum credit card to purchase the product it extends your warranty 2 years and you can make a claim through your credit card benefit program. Also many hot water heaters have recalls due to faulty thermo couple and stores like Menards are exchanging them. What you do is buy a new one so you have the warranty and then they refund you when you return the old one is what Manager told me. Installation you are on your own. Mine failed after 26 months exactly. Hopefully this will help some people out posting this review.

Purchased Rheem Water Heater at home depo after unboxing discover the die-electric nipple on the hot side theads where damaged at the factory. The box was undamaged. We photographed the damage and Rheem agreed to send another nipple the next day they said there supply was out told us to go buy new nipples. The company was of no help, we finally took it back to home depo in exchange for another one, that was our next mistake. I had them open the top of the box and check the nipple threading it was ok. The box that the 2nd one was in appear to have no damage not a mark. After we got home we examined the Rheem water heater which had two large dents it the body, someone at their factory must have boxed it with the dents and sent it to Home Depo as the box was perfect and had no visual damage. Beware of the Rheem company.