Rheem Manufacturing CompanyReviews of rheem.com

Bought an Air sourced 270L Ambient Sidevent Rheem Heat Pump Water Heater installed 1st August 2024. We are always running out of hot water and the water heater doesn't turn on when its supposed to i.e when you turn a shower or hot water tap on. The panel can be on 5 bars and 60 Deg Celsius but after a 20 min shower can be down to 35 Deg Cel and 1 bar. We have 7 in the family and i was told it was big enough for 6 people. Rheem keeps directing me to the plumbers as though it was their fault.

Please don’t buy this water heaters , the customer service doesn’t help at all, they told me that my unit was under warranty for replacement , one time , after that they said it was a bad installation, after that they told me that they will replace the unit , at the end is one month wasting my time and they said it was a bad installation, those units are the worst quality ! I bough one at Home Depot , I will start a claim with my lawyer because they can’t hurt people like this , please don’t buy those units , the made garbage , better pay a little more and get a good product , if you have friends please let them know that , my tank is 3 months old and it have a leak , the tread of the tank is broken and they don’t want to accept that , my lawyer said that we will get all the money back plus all the damage caused by this piece of crap product

In early September we purchased a Reem hot water heater from Home Depot. They have their own company that brought it out and installed it. Three days later, the alarm went off, saying it needed service. The gentleman came out, re-sealed everything, then left. Less than 24 hours later the alarm went off again. This time they came out and replaced it. This was on Sept. 12, 2024. Fast forward less than a month later. On Oct. 8 the alarm went off again. It took two days for the plumber to get here. He called Reem and they said the Mother Board needed to be replaced. They ordered a new one and it will take 8 days to get here! Apparently shipping overnight to keep their customers happy is not important to them. And during this entire time, we have no hot water! Their products are crap and their customer service is even worse. DO NOT BUY A REEM WATER HEATER.

Worst customer service I have ever experienced. Replaced an instant gas water heater unit under warranty and it didn’t work 6 hours later after the technician left. This was on a Tuesday….. called the customer service centre and the soonest they could get a technician out was Thursday and they considered that to be priority service. We now have no hot water in the middle of winter with kids for two days. The customer service rep was in no way apologetic or sympathetic and said if I had an issue I should call back tomorrow when other staff were back in. Far from the kind of service I would expect from company that consider themselves a ‘trusted brand’.

We purchased one of the more expensive Rheem gas hot water systems - a 155 litre unit with a stainless steel tank and no anode. It lasted less than six years and for the last two years we have had to put up with water at only 40 degrees as the mixing valve wasn’t working properly. Very disappointed and unimpressed. The Rheem company clearly doesn’t care about quality any more. So we’ve gone elsewhere for our new HWS.

Wow, This is probably the most crooked company I have ever dealt with. My one year old water heater failed. I called Rheem to honor the warranty. They sent their specific plumber. He told me that since it was installed wrong, that they would not honor the warranty. He went on to tell me that over 99% of all hot water heaters are installed wrong. Which means that Rheem won't cover over 99% of warranties. I am a general contractor and I have had over 200 houses. I have never seen a water heater hooked up the way he said it should be. I also called 20 plumbers who agreed with me. He also went on to tell me that his particular water heater was horrible, and if they honored the warranties on them then they would lose too much money. He also told me that Rheem wouldn't sell me the parts even if I wanted to pay to fix it. The whole experience was surreal and creepy.

I have a 2 year old heat pump/water heater that has failed.I reached out to rheem & they informed me that since my family purchased the unit (my mother) and I now own the home that the warranty is voided!! It is amazing the extent this fly by night company go to not to stand behind their product.This great sounding warranty that entices families to spend the extra $$$ for a unit that is less efficient than other heaters in that price range is absolutely worthless.I personally purchase many of these products annually——and from this day forward I will never purchase anything associated with this brand or its subsidiaries period.I wish i could go back and return all of my previous purchases and use a quality product with real warranty that works as advertised instead ot dealing with this inferior company .Rheem should get into politics the way they lie and mislead the public.$3000 for a water heater that lasts 2 years?Thats alot of money for something heading to a landfill.Good job Rheem—Unfortunately it won’t be your expensive inferior product taking its place.

Bought a Rheem gas water heater in 2017 but replaced in 2022. This week the thermostat on the new heater (built April 2022) broke. Call Rheem to get a replacement part and am informed by employee and alleged supervisor that the "warranty term for the replacement heater gets transferred from the original product". So this unethical firm asserts that warranty for components built in 2022 started in 2017?? Employees super-rude, double down on this bizarre warranty, proceed to read over & over the entire legal page of the warranty manual without letting customer speak, blame the customer/victim for not reading the paperwork (which of course you only get after the thing is installed). Zero empathy for customer/victim stuck with their broken rubbish product. This will be a new fabulous dinner party story; Rheem has lost multiple customers for life. Well done you!