Rheem Manufacturing CompanyReviews of rheem.com

Giving one star is being generous. Absolutely terrible service. After our new hot water system broke after a few months it was hard work on our end getting them to replace it, and weeks to come back and pick up the old one. DO NOT RECOMMEND! They also lied to us on multiple occasions about calling/emailing us. Weeks later they actually asked us for an email address (odd since apparently they emailed us). Honestly save your time and money and go else where!

Bought a model ProG40-38U RH62 EC1-1 On Sept 23 2024 Installed the same day It was MFG on 30 Aug 2024 Went out 12 31 2024. From a leak from the bottom of the tank. The supply house I bought it from was close for the holiday so I had to buy from a local box. store that night so I would have hot water for the holiday. Returned the bad one back to the supply house the only thing they would just give me a replacement. No refund!!!!!! Now I have a water heater that I can not use.

Bought 3 tankless water tanks at home depot, when I needed parts to install Home Depot couldn't order, had to go to Rheem's site, well. items out of stock ( why sell something you can supply parts for installation?) is like a scam. called Rheem 6 times currently on hold see if I can get this taken care, if not I will un install the 3 tanks and return. every time you call there area like 10 different promos to go through only to end at the wrong person they transfer you back and have to start all over again. nothing gets solve and they expect you as a homeowner to go to their site and everything there, no help at all. don't waste your time and money with Rheem. Still on hold saying 10 more minutes.Terrible experience

New water heater had numerous parts replaced and then they decided to replace the unit under warranty, said they would call a installer, but after several weeks, no-one ever called. It often takes an hour on hold to reach someone at Rheem's Customer Service - there is no option to have them call back when your turn comes up. Secondly, they had no-one who could do the warranty replacement of my water heater, said I had to hire a plumber myself and they would reinburse labor cost. Problem is it takes them 10 weeks to reimburse based on my inquiry on a previous credit due me for an earlier repair call.

Continuous issues with a hot water system, their warranty process and after sales service is despicable and is a disgrace. After a technician visited a property in Plumpton Victoria, he didn't even check the hot water before leaving. Company took another 4 days to send someone out to finally do the job only to want to charge a preauthorization twice. After leaving this feedback, their customer service team touched base to say they would investigate the issue only to be told bad luck 3 weeks later. The second this faulty hot water system finally gives up I will be replacing it with an alternative system all together.

DO NOT BUY A RHEEM PRODUCT,IT IS NOT MADE WELL AND WILL NOT LAST. IF YOU EVER HAVE A PROBLEM YOU CANNOT COUNT OF THEIR CUSTOMER SUPPORT, IT IS THE WORST, THEY PUT YOU ON HOLD FOR 30 MINUTES OR LONGER AND THEN TRANSFER YOU. I WAS ON HOLD OVER AN HOUR. THE WATER HEATER I BOUGHT IS LESS THAN A MONTH OLD, THE HOT WATER LASTS 4 MINUTES PER SHOWER AND TURNS TO COLD, I WASTED $1200 DO NOT USE THIS COMPANY.

Do not buy a Rheem water heater. I drained my 2 year old Rheem classic gas water heater as recommended and it would not restart. In troubleshooting I discovered a known issue with the gas control valves. I contacted Rheem as it was still under warranty and spent almost 4 hours on the phone going through their troubleshooting and warranty process. They finally admitted the known problem was due to a faulty Italian part (GCU) they used when they ran into supply chain problems during the pandemic. I scheduled an appointment with one of their certified/recommended partners and got an estimate on $800 in labor. I received the part from Rheem and installed it myself in an hour. They do not stand behind their products but did give me free shipping as a "courtesy."

Having problems with our new Rheem Hybrid Water Heater in that energy savings mode (ESM) is not working properly. Temperature is set at 120 degrees and in ESM mode only (other settings are fine) the faucet temperature is around 113 degrees. We had it checked by a technician and there were no error codes and was told by Rheem that because there are no error codes it is working fine. Right! They also told me to raise the temperature setting which is band aid approach. To compound the issue I have a recirculating pump and was told by Rheem that these Hybrid units are not compatible and you need to run in high energy mode which is more costly. The pump causes the water heater to run more often and will shorten the life of the water heater. Something the company that sold it to me was not aware of. Still trying to contest it but Rheem is dragging its feet.