jose
Customer service "ZERO" rude and unprofessional
My wife and I had a account with reward XP for few months, then I find out my account was disable, when I tried to find out what happened by email a rude and unprofessional staff call me scammer, fraudster etc...without explain the reason, after all this he or she (did not said their name) explained that is only 1 account per household, I told them I had it verified both account showing address and ID proof and nobody said anything about it. In the end haven't got replay. Customer service "ZERO" very unprofessional. Reward XP, make clear when people apply that they can have only "1 account per household" and training better staff to be respectful and tell them they are no talking to their mothers.
Response from Reward XPSep 18, 2022
Hi Jose, Details of your account(s) align with techniques that signify fraudulent activity. Upon further review, I've determined your account is not fraudulent. However, you have disregarded our one account per household policy, so we will not reinstate your account. Regards, Jay Co-founder, CEO UPDATE: We're under new management as of April 2025. Please email [email protected] so we can help you out. Thanks, Reward XP Management