Product hadnt even shipped before they were asking me to review it or id miss the chance to win $1000. Then they tried to pass it off that id be rating the service i recieved when i pointed that out and they told me it has been shipped now ! Have no idea what the product is like as i have not recieved it yet but at least i have a chance of winning $1000 now.
RI
Radu I.
ITS BEEN OVER A MONTH and my product…
ITS BEEN OVER A MONTH and my product still hasn’t even SHIPPED OUT. This is ridiculous, especially for a medical product such as this one. I have emailed them numerous times and the response hasn’t changed at all. This is ridiculous.
DO
Doug
Very Poor Customer Service
I ordered this item on Dec. 1 and after weeks of back and forth with the company, I finally received it on the 28th of December. Mind you, through a series of emails they gave the usual excuses about it being the holidays, being backed up, etc. However, when I told the I just wanted a refund, they told me that I had to wait on the package, return it, and that there were circumstances under which a refund may not be granted. Finally, I gave up trying to cancel the order, and they told me they would give me a 5% refund (which would be about $6) and I told them I would accept it. When I finally got the package, I told them I wanted the $6 credit to Paypal and they refused, telling Paypal that the sale was completed as promised. Hardly -- unless you consider 4 weeks of waiting and complaining "completed as promised."
BF
Bruno F.
Buyer Beware
**Buyer Beware – Extremely Poor Customer Experience**
I placed an order over two weeks ago and still have not received the product. After reading many similar reviews, I’m already bracing for a disappointing experience, but I wanted to warn others about the company’s practices before the item even arrives.
Key issues so far:
- Their heavily advertised “30-day hassle-free return” is anything but hassle-free. Multiple reviewers report being forced to jump through hoops, pay return shipping themselves, and deal with endless delays or denials once the box is opened.
- The company is running aggressive ads across social media, creating massive demand and long backorders. That’s understandable from a business standpoint, but it becomes the customer’s problem when they refuse to allow cancellations.
- After two weeks with no shipping update, I asked to cancel the order. They immediately replied that cancellation was “no longer possible” and offered a $9 partial refund was all they could offer “for the inconvenience.”
- The moment I told them I was filing a chargeback with my credit card, the tracking suddenly showed the item as “shipped” that same day. This matches a pattern others have reported: the label is created to block refunds/chargebacks, but the package often sits in the warehouse for another week or more.
Because of these shady tactics, I plan to refuse the package or return it unopened if it ever arrives. According to their policy, once you open and test the product, the return process becomes a nightmare.
I’m leaving two stars only because I haven’t been able to test the item yet. If the numerous complaints about cheap, brittle plastic cups are accurate, this will quickly become a one-star review.
Save yourself the headache — there are too many red flags here. I strongly recommend shopping elsewhere.