revomadic.comReviews of revomadic.com

I would give them -10 if that was an option. Don't waste your time and $$. They don't have the product in stock. I placed an order 4 weeks ago, and it's still not shipped. Everytime I contacted them, I was told they are on back order (if that's the case, they should disclose it on the order page). Worst of all, they don't allow you cancel the order. Based on my experience, they are doing drop shipping, meaning they don't carry the item. Everytime an order was received, they would forward to the manufacturer (mostly in china or other countries). International shipping by air is expensive, so most likely they group all the orders together and ship them by sea. The problem is that shipping alone takes weeks to get to the US. Again, if they had disclosed the time frame it would then it would be fine. Let the customers decide if that's acceptable. However, this company is doing everything they can to hide it and try to keep all the orders. This practice should not be legal.

1 star is a very generous rating for Revomadic. I ordered a revo smart cupping device on 1/1/26 and did not get it until 2/2/26. In addition to the very long wait for my order, the device I received does not work. It does not provide any suction even at the highest setting. The customer service for this company is the worst I have ever encountered. They do not respond to my questions regardless of the mode of contact (email, text or phone). I will have to dispute the charge from this company if I don’t get a resolution by 2/9/26.

Like most others here, I ordered mid-December and never got my order, despite reaching out multiple times. I finally did a chargeback with my credit card, and that finally prompted them to ship the item, albeit 40 DAYS after original order. They also charged my card AGAIN without authorization. So will be reporting to BBB and charging back on card again. AVOID THIS SHADY COMPANY!!!

I am filing this complaint regarding my experience with REVOMADIC after purchasing one of their products during a Black Friday promotion. After receiving the product, it was immediately clear that the item was defective and did not function as advertised. On January 2, I emailed REVOMADIC to ask how to begin the refund process. I received only an automated response. On January 8, I followed up requesting an update and again received only an automated reply. As of February 3, I had received no refund instructions, no meaningful response, and no resolution. I then attempted to contact the company by phone. The first phone number provided resulted in a constant busy signal. Using a second number, I eventually reached a customer service representative who stated that refunds were not available, despite the product being defective. When I asked for clarification and next steps, the representative hung up on me. I also attempted to resolve the issue through REVOMADIC’s website chat. On February 2, I was told to provide confirmation that the item had been returned along with a tracking number. This is not possible, as REVOMADIC has never provided a return address or any return instructions despite repeated requests. Because REVOMADIC has failed to provide a legitimate refund process for a defective product and has made resolution impossible, I am proceeding with a chargeback through my credit card company and submitting this complaint to document these practices.

HORRIBLE SHIPPING. It's been a month, customer service says it's being delivered, but tracking says it hasn't even been shipped yet.

Produit jamais envoyé. Pas de contacte avec le client.

2/13 UPDATE: Product never arrived! This place is definitely scamming. Thank God I purchased with PayPal, they quickly refunded my money! Revomatic company is so ridiculous, they kept sending emails telling me order will be “shipped soon,” AFTER the refund was issued. They didn’t even know! My guess is that all the 5-Star reviews are AI. Just like every other post, i never got the product. Ordered on 12/2 and as of today, 1/29. No order. I've reached out multiple times and "Stephanie" always has some excuse, i.e. it being shipped with free gift, it was due to be shipped but there was an error, it was shipped and rejected by sender and no refunds allowed if its been rejected. None of that has happened. I believe they are doing something with credit card info, running identity scams with the customer information they've collected or something. So monitor your stuff, those folks are crooked!

This company is unfortunately a scam. Ordered over a month ago never received product. No customer service refused to refund me. BBB has been contacted and I’m starting the dispute process with my credit card. It is an absolute scam and a complete mess. Do not purchase at any cost!