Joeann B.
My experience went from bad to great all bcz of Karrie Willard - Academic Advisor
I signed my daughter up for the PSAT for 2/13/21. That morning we couldn’t get in after multiple attempts. I called and left 3 messages with no luck from a call back from customer service. I was quite frustrated at their lack of availability, response and assistance! That following Monday I received a message from Karrie Willard an Academic Advisor to confirm our scheduled appt to go over grading. I let her know our situation, and that my daughter didn’t take the test. She apologized for the lack of assistance and provided me with great heart felt customer service. She identified with my situation and went above and beyond to provide everything my daughter needs to take the test at her pace, and provided any support needed along the way. Suffering from fibromyalgia she needs extra time. Karrie stepped in and made me feel like I was in good hands. Thank you soo very much Karrie!!
Response from Revolution PrepFeb 17, 2021
Hi Joeann, It's disappointing to hear we started off on the wrong foot with you, and I'm sorry a lack of communication was your first experience with us (and I'll pass this information along to the Customer Service team)! But I am very happy to hear that Karrie saved the day! She is an excellent representation of what Revolution Prep is all about and I'm grateful to be her coworker. All in all, it sounds like your daughter got the perfect practice test experience. I hope you continue to prepare for the PSAT with us. You really are in good hands with Karrie! Thank you for choosing Revolution Prep!



