Revo AmericaReviews of revoamerica.com

4x Customer getting total run around. I ordered a system on 12/16 for my mom's Christmas gift. I figured I would upgrade her current Revo system that keeps cutting out. I got a call a few days later because the Revo team seemed confused how to process a credit card at my address for a gift. I emailed on 12/28 when nothing arrived. I called today and Manuel was confused and said he will call me back. He did not. He instead sent me a text from the system saying my invoice was due. I then used the chat feature to ask what is going on. He said it had been released. No comment on why a delay. No apology. Called 2x afterward and was hung up on when I asked for a manager. Seriously? Not delivering, not explaining why, not taking accountability, and hanging up on customers is BS. Your customers deserve better.

Customer service and response to handling issues are excellent. Specifically talking Manuel Gonzales, he makes me fill very special, he is an excellent person.

Your products are the best I bought a system with DVR and six cameras from Costco maybe ten years ago. Only had to replace one camera will update with the two I just bought. I do have one problem due to your high security I can’t get I can’t get into view my system now that I have a new IPad. Would you please give me steps so I can connect to system with through Wi-Fi.

I ordered a system with 8 TB of HDD space and received a system with 5 TB HDD space. I had to wait to receive a 4 TB HDD and then install it myself to attain the 8 TB HDD total size. How hard is it for people to READ the ORDER and then build the system to the proper specs? Pitiful !!

Good customer service. The lady on the phone helping me with CC issues was a sweet heart.

Tech support is very helpful when I have an issue. They take the time to help figure out the issue and resolve it in a timely manner, so my security is working well at my store.

The remote did not work and the shipping was extremely high for something that was so small.

There are no user manuals or setup instructions with the NVR or cameras. You have to research to find the website to download the manual, then there are no definite setup instructions.