Rob S.
Revo flipped the script on a very difficult customer service experience I had
Update: REVO USA contacted me about what I experienced and in a fair and timely fashion gave me a free pair of Clive Sunglasses free of charge for what I experienced. Revo USA is miles better than Revo Canada and for their effort I have updated my review of them to 4 stars, as their sun glasses are magnificent, some of the very best out there. They do still need to clean up elements of their customer service and supply management to make the company truly seamless. They have the full potential to be a 5 star entity again. Below is an account of what had happened. I have to commend them for flipping the script to win me over again. They made things right. Prior to this Revo Canada had not honoured it's promotional offers, and some sunglasses that they featured on their website were discontinued, which I find out after paying for my order. It was brutal and had me asking what happened to this once great company. They ran a Valentine's Day promotion of buy one, get one free. In reality it seemed far too good to be true. The only bright spot in the beginning of this journey was customer service agent Tess I had been dealing with. She deserves 5 stars for her efforts. Even after I was informed that the Cobra H20 style was discontinued, it was still being offered as a free pair with a purchase on their website. Frustrating to say the least. I was loyal and had previously owned 3 pairs of Revo sunglasses. I now see why Sunglass Hut in Canada dumped them. I was then offered $139 off a single pair or to select another pair as part of the buy one get one free offer. The issue I now have is a trust one. Are the sunglasses I want to buy actually in stock? I asked about the Clive sunglasses as an option. I was refunded my money before even having this question answered. I found out afterward that those are out of stock too. The question is what do they have in stock. Zero reliability here to order from. What a horrible experience. I would give this company a zero out of five if I could. Being offered $139 isn't even half off a pair of their glasses, nor does it really address the headache I have gone through. Considering the markup is usually 1000%, this is not really a real form of compensation at all for misleading, false advertising and simply poor business practices I have experienced with this once great company that is now a shell of itself. This is absolutely a genuine experience.