S W.
Four full months since I first placed…
Four full months since I first placed my order and I do not yet have a partial in hand. They did send me one badly made one that made my mouth look WORSE. I requested a refund multiple times and they insisted they would need to make adjustments at least one time before refunding. They have had the bad partial back in their possession for six weeks. They keep saying they are working on it and will let me know when they send it. I am done. Customer Service team seems nice, but doesn't really understand how to listen. What an incredibly frustrating experience and I'm out over $500.
Response from Revived SmilesJun 25, 2026
Thank you for the feedback, and we're sorry the experience fell short of what you expected. Our 60-Day Smile Guarantee is built around getting the fit right. While our appliances fit well the first time in most cases, the guarantee does ask for at least one adjustment before a refund, since more often than not a single minor adjustment is all it takes to get things comfortable. In your case, we offered a recraft, which you agreed to, and we were in the process of completing it. That said, because you were within the 60-day window, we've gone ahead and issued you a full refund upon request. We're sorry we couldn't get you to the result you were hoping for, and we wish you the very best.



